What to do if my X8/X8 Hybrid failed to save a map?
Usually, when RoboVac starts cleaning from the charging base and automatically returns to the charging base after completing a full cleaning cycle, the map will be saved automatically. An Introduction to the Map Function of the X8/X8 Hybrid
If your X8/X8 Hybrid failed to save a map after a full cleaning cycle, please refer to the following steps for troubleshooting:
If there are multiple floors in your house, please make sure you have enabled the "Multi-map saving" feature (This feature is disabled by default, and the switch will show a blue color after the feature is enabled. Please refer to the following image), which will avoid the previous floor map from being deleted when the machine cleans a new floor.
RoboVac can save up to 5 valid maps when the "Multi-map Saving" switch is turned on, which are saved both locally on the machine and on the cloud. If the total number of maps exceeds 5 maps, the app will provide you the option of either replacing the previous map or not to save the current map.
Check if the position of RoboVac / Charging Base has been adjusted or the surroundings have been changed, RoboVac will try to reposition and remap to match the surroundings.
Place RoboVac back on the Charging Base and start a new cleaning session.
Manually moving the RoboVac may cause the map to be lost. Do not move the machine while it is cleaning.
If the issue still persists, please contact us for further assistance with the following information:
Provide us with your eufy Clean account email address (the email address you used to log in your app)
Enable the "Activity Log Upload" feature in the eufy Clean app in order for eufy engineers to further analyze the issue. After enabling this feature, please run RoboVac several times so we can learn more information from your activity log.
