eufy Support | Troubleshooting & Customer Service

When eufySecurity Devices Encounter Power and Internet Outage

What Happens to My eufySecurity Device When There Is a Power Outage or When My Internet Goes Down?

Have you ever wondered whether your eufySecurity devices are still functioning normally when there is either a power outage or Internet issue from your Internet service provider? Please refer to the following charts for details!

Note: When the user’s WiFi router is shut off as the result of either a power or Internet outage, the user will not be able to access eufySecurity devices via the eufySecurity app.

eufyCam Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
eufyCam	Works normally if the camera is charged until the backup battery on the HomeBase is drained. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	Works normally if the camera is charged until the backup battery on the HomeBase is drained. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.
eufyCam E	HomeBase E cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase E cannot work.
eufyCam 2	HomeBase 2 cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
eufyCam 2 Pro	HomeBase 2 cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
eufyCam 2C	HomeBase 2 cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
eufyCam 2C Pro	HomeBase 2 cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
eufyCam 3/3C	HomeBase 3 cannot work.	Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 3 cannot work.

SoloCam Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
SoloCam E20	Works normally if the camera is charged.	Works normally if the camera is charged.	Works normally if the camera is charged.
SoloCam E40	Works normally if the camera is charged.	Works normally if the camera is charged.	Works normally if the camera is charged.
SoloCam L20	Works normally if the camera is charged.	Works normally if the camera is charged.	Works normally if the camera is charged.
SoloCam L40	Works normally if the camera is charged.	Works normally if the camera is charged.	Works normally if the camera is charged.
SoloCam S40	Works normally if the camera is charged.	Works normally if the camera is charged.	Works normally if the camera is charged.

IndoorCam Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
Indoor Camera C22	Camera cannot work.	Works normally if the camera has a micro SD card. *Videos recorded in the period will be lost if the router is restarted	Camera cannot work.
Indoor Camera C24	Camera cannot work.	Works normally if the camera has a micro SD card. *Videos recorded in the period will be lost if the router is restarted	Camera cannot work.
Indoor Camera P22	Camera cannot work.	Works normally if the camera has a micro SD card. *Videos recorded in the period will be lost if the router is restarted	Camera cannot work.
Indoor Camera P24	Camera cannot work.	Works normally if the camera has a micro SD card. *Videos recorded in the period will be lost if the router is restarted	Camera cannot work.
Indoor Camera Mini	Camera cannot work.	Works normally if the camera has a micro SD card. *Videos recorded in the period will be lost if the router is restarted	Camera cannot work.

OutdoorCam Series

Model

Power = OUT

Internet = ON

Power = ON

Internet = OUT

Power = OUT

Internet = OUT

Outdoor Camera C22

Camera cannot work.

Works normally if the camera has a micro SD card.

*Videos recorded in the period will be lost if the router is restarted

Camera cannot work.

Outdoor Camera C24

Camera cannot work.

Works normally if the camera has a micro SD card.

*Videos recorded in the period will be lost if the router is restarted

Camera cannot work.

Floodlight Cam Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
Floodlight Camera	Camera cannot work.	Works normally.	Camera cannot work.
Floodlight Camera 2K	Camera cannot work.	Works normally.	Camera cannot work.
Floodlight Camera E 2K	Camera cannot work.	Works normally.	Camera cannot work.
Floodlight Camera 2 Pro	Camera cannot work.	Works normally.	Camera cannot work.

Wired Video Doorbell Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
Video Doorbell 1080P	Doorbell cannot work.	Works normally.	Doorbell cannot work.
Video Doorbell 2K	Doorbell cannot work.	Works normally.	Doorbell cannot work.
Video Doorbell 2C (Best Buy)	Doorbell cannot work.	Works normally.	Doorbell cannot work.

Battery Video Doorbell Series

Model	Power = OUT Internet = ON	Power = ON Internet = OUT	Power = OUT Internet = OUT
Video Doorbell 1080P	HomeBase 2 cannot work.	Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
Video Doorbell 2K	HomeBase 2 cannot work.	Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
Video Doorbell 2C	HomeBase 2 cannot work.	Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.
Video Doorbell Slim	HomeBase 2 cannot work.	Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted.	HomeBase 2 cannot work.