2.Please make sure you have pressed the Anker eufy solocam E50 SYNC button for at least 2 seconds until you hear the beep. If you don’t hear the beep and LED is off, please charge the battery.
3. If the battery has power or has been charged, please try the steps below.
4. Please keep the camera and HomeBase within 3m when paring.
If the above steps still can’t solve your issue, please contact our customer service team via the app: Help > Live Chat/Call Us/Feedback or send us an email to support@eufy.com