Q1: Why didn’t the lock follow the set auto-lock time after I closed the door?

• The lock uses a magnetic sensor to determine whether the door is closed. Magnetic sensors are sensitive to their surroundings. Metal parts of the door frame, nearby electrical devices, or strong magnets may interfere with the sensor’s ability to detect the “door closed” state. In such cases, the lock may fail to recognize that the door is closed and therefore does not start the timed auto-lock process.To ensure safety, the lock has a fallback 5-minute auto-lock mechanism. This guarantees that even if the sensor is affected by the environment, the lock will still engage automatically.

Q2: Why does the lock always engage after 5 minutes, regardless of whether the door is closed or not?

• The 5-minute auto-lock is a safety design. When the sensor is influenced by surrounding magnetic fields and cannot accurately detect the door’s status, the system will force an auto-lock after up to 5 minutes. This prevents situations where the door is closed but remains unlocked due to environmental interference. Without this safeguard, the lock might stay unlocked for an extended period, creating security risks.

Q3: How can I reduce the chances of this happening?

• Avoid placing strong magnetic objects or large metal items (such as magnetic curtains or storm doors) near the door frame.

• After closing the door, use the app to recalibrate the lock.

• If the issue occurs frequently, please contact customer support.