Why does my eufy S220 SoloCam only record the end of an event?

If your eufy S220 SoloCam starts recording videos later than expected, please try the following troubleshooting steps to verify if the issue can be resolved.

 
  • Please select All Motions under the Detection Type in Motion Detection settings, and then increase the motion detection sensitivity level. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection.
  • If you have set an activity zone, it is recommended to delete the activity zone. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > Activity Zone.
 

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.

Unresolved icon
73 undefined
Update Firmware for eufySecurity Devices via App
35122 views5 likes/2024-12-23 20:48:42
Differences Between eufy SoloCams
92183 views27 likes/2023-05-12 14:52:57
AI Features for eufySecurity Devices
11975 views1 likes/2025-04-07 18:06:11
Can eufy SoloCam connect to eufy HomeBase?
12862 views1 likes/2025-04-07 18:26:48
Introduction to New eufy App
32171 views9 likes/2025-06-04 14:38:58
Cross-Camera Tracking Function Compatibility
12122 views1 likes/2025-04-07 18:26:50
eufy S220 SoloCam FAQ
12937 views1 likes/2025-04-07 18:06:12
Timestamp Incorrect in the Video
6789 views2 likes/2025-04-07 18:26:58
Download icon
Monitoring_sticker
Download icon
SoloCam_E20_manual_us
Download icon
SoloCam_E20_manual_eu
Download icon
Monitoring_sticker
Download icon
SoloCam_E40_manual_us
Download icon
SoloCam_E40_manual_eu
View More
Play videoHow Do I Connect My eufy Cameras with Amazon Alexa
How Do I Connect My eufy Cameras with Amazon Alexa
Play videoHow Do I Connect My eufy Cameras to the Google Assistant App
How Do I Connect My eufy Cameras to the Google Assistant App
Play videoHow to Share Account Access of eufySecurity Devices
How to Share Account Access of eufySecurity Devices
Play videoHow to Schedule Your eufySecurity Devices
How to Schedule Your eufySecurity Devices
Play videoeufy Security App Functions
eufy Security App Functions
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
View More
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa