If your S220 SoloCam is unable to play the live stream in the eufy Security app, please try the following troubleshooting steps to verify if the issue can be resolved.

• Launch the eufy Security app to select the Devices tab, and then slide down on the phone screen to manually refresh the camera’s device status.
• Make sure the camera has sufficient power and it is not offline.
• Verify whether the camera is able to receive a strong WiFi signal from your router.
• Try rebooting your S220 SoloCam by pressing and holding the SYNC button for two seconds.

If the above troubleshooting steps did not resolve the issue, please remove the S220 SoloCam in the eufy Security app and set it up again as a new device. In order to set up the camera as a new device after it has been removed in the app, please launch the eufy Security app > Devices tab > Add Device > select the S220 SoloCam > select your 2.4GHz WiFi network and enter the WiFi password, then tap Next > press and hold the SYNC button on the S220 SoloCam for two seconds until it emits a beeping sound, then tap the Heard a Beep button on the screen > use the S220 SoloCam to scan the QR code on your phone’s screen > SoloCam will automatically connect to the selected 2.4GHz WiFi network.

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.