Try these steps:

1. Check the HomeBase ethernet cable, standard power adapter (5V/2A), and that the status light is solid blue

2. Enable Multi-Bridge

3. Check the device signal in the app. If it's only 1-2 bars, relocate and rebind

4. Check our signal troubleshooting guide

If the issue persists:

Please contact support with your device SN, when it happened, and a recording or screenshot.

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.