We have summarized frequently asked questions from our valued customers regarding the eufy battery Video Doorbell 2C, please refer to the following list of questions and answers.
Does eufy battery Video Doorbell 2C include 3M double sided tape if I don’t want to mount the doorbell with screws?
No. The only recommended mounting method is to install the mounting bracket using the included screws and then securely mount the video doorbell.
Do I still need a WiFi connection to use eufy battery Video Doorbell 2C?
Yes. A 2.4GHz WiFi connection is required to set up your eufy battery Video Doorbell 2C and its WiFi chime.
Does eufy battery Video Doorbell 2C come with a microSD card installed?
No. The user will need to purchase a Class 10 microSD card that is up to 128GB and insert it in eufy battery Video Doorbell 2C’s WiFi chime in order to save video recordings.
Does eufy battery Video Doorbell 2C work with 5GHz WiFi?
No. Please note eufy battery Video Doorbell 2C only works with 2.4GHz WiFi.
Does eufy battery Video Doorbell 2C support both hardwired and battery operation?
Yes. eufy battery Video Doorbell 2C can either hardwire to an existing 8-24V, 10VA transformer or use its rechargeable battery to operate.
Can motion detection be disabled if my door faces a busy street and I only want it to work when someone rings the doorbell?
Yes. Motion detection can be disabled per the user’s preferences and only enable the option to receive push notification on an Android or Apple smartphone when someone rings the doorbell.
Does the wedge come with the package?
Yes. A 15° wedge is included in the package for the user to adjust the video doorbell’s angle horizontally if needed.
What is the minimum and maximum operating temperature?
eufy battery Video Doorbell 2C has an operating temperature range from -4°F to 122°F.
Is eufy battery Video Doorbell 2C capable of iCloud storage?
No. eufy battery Video Doorbell 2C does not support iCloud storage.
Can I use my Google Nest Hub or Amazon Echo Show to view who is at the door?
Yes. eufy battery Video Doorbell 2C works with both Google Hub and Amazon Alexa devices that have a display. Please refer to Using Google Assistant for eufySecurity Devices and Using Amazon Alexa for eufySecurity Devices for detailed instructions.
Is eufy battery Video Doorbell 2C a wireless doorbell?
Yes. eufy battery Video Doorbell 2C is a wireless doorbell that connects to its WiFi chime via WiFi, and the WiFi chime connects to the user’s home router via a 2.4GHz WiFi.
Can you buy an extra battery for eufy battery Video Doorbell 2C?
No. eufy battery Video Doorbell 2C’s has a rechargeable battery, but the battery is not replaceable.
What is the maximum distance from the chime that the eufy battery Video Doorbell 2C can be mounted?
Please note the WiFi chime can usually be placed at approximately 20-30 ft away from the video doorbell. However, the actual range depends on a number of factors such as the thickness of walls and the location of the router in the house.
Can eufy battery Video Doorbell 2C connect to my home WiFi when activated and record to my NAS?
No. eufy battery Video Doorbell 2C does not support using a NAS device.
What brand of 128GB microSD card can be used in eufy battery Video Doorbell 2C’s WiFi chime?
Please refer to What Type of microSD Card Does eufySecurity Device Use? for detailed information.
What are the dimensions of the eufy battery Video Doorbell 2C?
The eufy battery Video Doorbell 2C’s dimensions are 5.5” x 2.1” x 1.1”.
How do you charge eufy battery Video Doorbell 2C?
Please use a micro USB cable to charge eufy battery Video Doorbell 2C. Additionally, please note it takes approximately 3 hours when charging the video doorbell with a 5V/2A adapter, or 6 hours when charging the video doorbell with a 5V/1A adapter.
Can I connect eufy battery Video Doorbell 2C to the chime from the wired Video Doorbell 2K?
No. eufy battery Video Doorbell 2C cannot be connected to the chime from the wired Video Doorbell 2K.
Is there a monthly fee to use eufy battery Video Doorbell 2C?
No. There is not a monthly fee if the user uses a Class 10 microSD card that is up to 128GB to store video recordings.
In what format are the videos recorded?
Videos are recorded in MP4 (MPEG-4 Part 14) format and are securely encrypted.
Can I insert the microSD card in my computer and watch the recorded videos?
No. For security and privacy purposes, the recorded videos can be accessed only on the eufy app or the secure web portal at https://mysecurity.eufylife.com/.
Does eufy battery Video Doorbell 2C ring my existing transformer powered chime?
Yes. eufy battery Video Doorbell 2C is able to ring the user’s existing mechanical chime if the video doorbell is hardwired to the transformer. However, please note not every chime model is supported.
Can more than one user connect to eufy battery Video Doorbell 2C?
Please note only 1 user can be the primary device owner; however, the doorbell can be shared with up to 5 family members and friends. Please refer to Share Your eufySecurity Devices With Your Family for detailed instructions.
Does eufy battery Video Doorbell 2C support Apple HomeKit?
No. eufy battery Video Doorbell 2C does not support Apple HomeKit.
If you still have questions regarding eufy battery Video Doorbell 2C, please contact us for further assistance.
