If the Pet Camera goes offline, please try the following troubleshooting steps to verify if the issue can be resolved:

--Please make sure the Pet Camera is powered by its original power adapter, please try plugging it into a different outlet；

--Please reboot the router and make sure the Pet Camera is able to receive a strong and stable WiFi signal from the router at its location；

--Perform a hard reset on your Pet Camera by holding down the “Setup/Reset” button for 10 seconds. It is highly recommended to save important videos from the eufy Pet app to your phone prior to resetting the Pet Camera.

If the above instructions don’t resolve your issue, please contact us for further assistance.