We have summarized frequently asked questions from our valued customers regarding the eufy Outdoor Cam, please refer to the following list of questions and answers.
What is the difference between eufy Outdoor Cam and eufy Outdoor Cam Pro?
The Outdoor Cam model (1080p) has a lower resolution compared to the Outdoor Cam Pro model (2K).
Can eufy Outdoor Cam work with HomeBase 2?
No. eufy Outdoor Cam cannot be connected to HomeBase 2.
Does eufy Outdoor Cam require a WiFi connection?
Yes. eufy Outdoor Cam requires a 2.4GHz WiFi connection.
Does eufy Outdoor Cam have a backup battery?
No. eufy Outdoor Cam does not have a backup battery.
How does eufy Outdoor Cam detect motion?
eufy Outdoor Cam detects motion by detecting changes in pixels in its field of view.
Does eufy Outdoor Cam have motion tracking feature?
No. eufy Outdoor Cam does not have motion tracking feature.
Can the spotlight on eufy Outdoor Cam be turned off?
Yes. The spotlight on eufy Outdoor Cam can be manually turned off and on by using the eufy app.
Can eufy Outdoor Cam continue to record during WiFi outage?
Yes. eufy Outdoor Cam will continue to record provided there is no power outage since it is hardwired, and video recordings are saved to the microSD card. A 2.4GHz WiFi network is needed to view the live view and recorded videos on the eufy app.
Will eufy Outdoor Cam continue to work when the microSD card is full?
Yes. eufy Outdoor Cam will continue to function normally and it will overwrite the oldest video recordings when it records new videos.
Can I speak to the other person in front of the camera and hear him at the same time?
No. eufy Outdoor Cam supports half-duplex two way audio. An example of a half-duplex device is a walkie-talkie.
Does eufy Outdoor Cam work with Apple HomeKit?
No. eufy Outdoor Cam does not work with HomeKit.
What happens if there is no microSD card installed?
eufy Outdoor Cam will still play live view without a microSD card installed, but it will not save video recordings. The user has an option to subscribe to eufy cloud backup if that is a preferred method instead of using a microSD card.
Does eufy Outdoor Cam have a pre-buffer recording?
Yes. eufy Outdoor Cam has a pre-buffer recording of 4 seconds.
What is the operating temperature of eufy Outdoor Cam?
The operating temperature of eufy Outdoor Cam is -4°F to 113°F.
How is eufy Outdoor Cam mounted?
eufy Outdoor Cam uses a strong magnetic mount. Please note there are no screw holes on the camera and the only compatible mount is the included magnetic mount.
Does eufy Outdoor Cam support Amazon Alexa?
Yes. eufy Outdoor Cam works with Alexa devices with a display.
Does eufy Outdoor Cam support Google Home?
Yes. eufy Outdoor Cam works with Google Voice Assistant and devices with a display.
Does eufy Outdoor Cam have built-in AI features to differentiate between humans and non-human objects?
Yes. eufy Outdoor Cam has built-in AI features and users are able to set the camera to detect all motions or humans only.
Does eufy Outdoor Cam have the anti-theft alarm feature similar to eufyCam 2?
No. eufy Outdoor Cam does not have the anti-theft alarm feature.
Will I lose my video recordings if my eufy Outdoor Cam is stolen?
Unfortunately, video recordings will be lost if they are stored on the microSD card if the camera is stolen; however, users have the option to sign up for cloud backup. Please visit Introducing cloud Backup for detailed information.
What types of microSD cards are recommended?
Please refer to What type of microSD card does eufySecurity device use? for detailed information.
Can I turn off audio for streaming for privacy purposes?
Yes. Audio can be muted on eufy Outdoor Cam after the user launches eufy app and selects Camera Settings > Audio Settings > Audio Recording to disable audio recording when the camera records videos.
Can eufy Outdoor Cam be hardwired to an electrical box?
No. eufy Outdoor Cam cannot be hardwired to an electrical box. Please use the included adapter to plug it into a wall socket.
What does the interval time setting do?
The interval time is the time between event notification and recording, which can be adjusted between 0 to 5 minutes.
Does eufy Outdoor Cam support using NAS?
Yes. eufy Outdoor Cam supports using NAS. Please visit Using NAS Storage Step by Step for detailed instructions.
Can I save 24/7 recording in my cloud backup?
No. Only video recordings triggered by motion are saved in cloud backup.
Does eufy Outdoor Cam have the geofencing feature?
Yes. eufy Outdoor Cam has the geofencing feature, please make sure eufySecuirty app is updated to the latest version.
Is there a monthly fee to use the eufy app?
No. eufy app does not charge a monthly fee.
Is eufy Outdoor Cam compatible with eufy Solar Panel?
eufy Outdoor Cam is a hardwired camera and it is not compatible with eufy Solar Panel.
Does eufy Outdoor Cam support IFTTT?
No. eufy Outdoor Cam does not support IFTTT.
If you still have questions regarding eufy Outdoor Cam, please contact us for further assistance.
