When your Outdoor Cam is offline, the camera’s live view screen on the eufySecurity app will display a warning sign showing the camera’s status is currently offline.
Why Is My Outdoor Cam Offline?
1. Outdoor Cam’s power adapter voltage is unstable.
2. Outdoor Cam is not powered by its original adapter and cable.
3. Outdoor Cam has a weak WiFi signal.
4. You have changed your router’s WiFi network name or password.
5. The router is disconnected from the Internet.
If your Outdoor Cam goes offline, please check the following details:
1. Please confirm whether the camera's LED indicator light is showing a solid blue light. If not:
- Please make sure the camera is powered by its original adapter and cable.
- Please try plugging the adapter into a different wall outlet.
2. Enable your phone’s hotspot to connect your camera to the phone’s hotspot. Please visit How to Change the Wi-Fi Details for eufySecurity Devices for detailed instructions.
If the camera can connect to your phone’s hotspot but is unable to connect to your WiFi network, the issue may be related to the WiFi settings on your router. Please try the following troubleshooting steps:
- Confirm if your WiFi is encrypted by WPA-PSK or WPA2-PSK.
- Make sure the Outdoor Cam is able to receive a strong WiFi signal from the router at its current location. A quick way to determine signal strength is to stand nearby the camera and check if your phone is able to connect to the 2.4GHz WiFi network and work without issues.
- If possible, move the router closer to the camera. In theory, the camera can be 10-12m (2 walls), 15-20m (1 wall) away from the router. In order to check the camera’s WiFi signal strength, please launch the eufySecurity app and select the Outdoor Cam Settings > General > WiFi Connection, if it shows “Great”, then the camera should not have any WiFi signal issues.
If the issue still persists:
1. Please check if there are possible sources that could cause signal interferences in the surrounding environment, such as other electronic devices.
2. Download important videos in the eufySecurity app first and then delete the camera from the app, then try to re-add the camera using the app. Please visit Setting Up Your eufy Outdoor Cam in eufySecurity App for detailed instructions.
3. Reset the camera by pressing and holding the SYNC button on the camera for 10 seconds to verify if the problem can be resolved. Please visit How to Factory Reset the Indoor/Outdoor Cams for detailed instructions.
Note: If you proceed with the reset process, you will have to reconnect the camera to the eufySecurity app. Please make sure to save important videos before resetting your camera.
Contact eufy Support for More Help
If the above instructions cannot resolve your issue, please email us for further assistance. It would be greatly appreciated if you could provide the following information for the eufy support team to resolve the issue you are experiencing in a timely manner.
- The SN of the Outdoor Cam. You can locate it on the camera or in the eufySecurity app via the Outdoor Cam Settings > General > About Device > Serial Number.
