When your SoloCam is offline, the camera’s live view screen on the eufySecurity app will display a warning sign showing the camera’s status is currently offline.
Why Is My SoloCam Offline?
1. SoloCam has a weak WiFi signal.
2. SoloCam’s battery has completely drained.
3. You have changed your router’s WiFi network name or password.
4. The router is disconnected from the Internet.
If your SoloCam goes offline, please check the following details:
1. Move the camera closer to the router to strengthen its WiFi signal.
2. Check if the camera has run out of battery. If yes, please charge the camera.
- For SoloCam E20/ E40, please use the provided micro USB charging cable to charge the camera for 4-5 hours to fully charge your SoloCam.
- For SoloCam L20/ L40/ S40, please use the provided USB-C charging cable to charge the camera for 8-10 hours to fully charge your SoloCam.
3. Please check if you have recently changed a new router or updated the WiFi network name or password.
4. Please check if your router is disconnected from the Internet. If yes, the SoloCam’s LED indicator light will turn to solid red.
5. Press and hold the SYNC button on the SoloCam for at least 2 seconds until you hear a beep, then check if the LED indicator light flashes a blue light and proceed to pair the camera again using the eufySecurity app.
Contact eufy Support for More Help
If the above instructions cannot resolve your issue, please email us for further assistance. It would be greatly appreciated if you could provide the following information for the eufy support team to resolve the issue you are experiencing in a timely manner.
- The SN of the SoloCam. You can locate it on the camera or in the eufySecurity app via the SoloCam Settings > General > About Device > Serial Number.
