When setting up the eufy wired doorbell in the Eufy app, you will need to pair the doorbell with your phone via Bluetooth. What if the connection fails and displays an error message showing “Failed to connect Bluetooth”? Please follow the troubleshooting steps below.

Please hold the doorbell button for five seconds to see if you can hear a “Ding” sound. If you hear a “Ding” sound, it means that the wired doorbell is powered on and the doorbell is ready for pairing via Bluetooth. Follow the steps according to the results.

You Can Hear a Ding Sound

1. Enable the Bluetooth permission on your phone.

For iOS users, confirm Bluetooth permission is enabled for the Eufy App; For Android, enable Bluetooth and the location/positioning on your phone.

Here are steps in the eufySecurity app: Application sidebar > Settings > App Permissions.

2. Enable and then disable Airplane mode on your phone.

3. Restart your phone and try the doorbell setup process again.

If the issue persists, hold down the ring button on the doorbell for five seconds and repeat the above steps again.

You Can’t Hear the Ding Sound

1. Make sure the doorbell has sufficient power supply.

2. Power the doorbell off and on, then press the doorbell button for five seconds to see if you can hear the sound. If you can hear the sound, follow the steps listed in the “You Can Hear a Ding Sound” section.

Note：

- The doorbell's QR code on the packaging may be misprinted, please scan the QR code located on the back of the doorbell.
-Verify the phone is not actively connected to another Bluetooth device.
-Restart the phone's Bluetooth by turning it off and then back on.

If that doesn't resolve the issue, please contact us for further assistance.