Product Description

RoboVac 11c Pet Edition_EN_Manual

T2111_ EU Declaration

How to factory reset my RoboVac's WiFi?

What if my RoboVac beeps 4 or 5 times with a solid red light when on the charger?

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What if my RoboVac runs with a loud noise?

How to connect RoboVac to WiFi (For iOS)?

How to Use eufy RoboVac’s Remote Control

eufy Warranty Policy

What should I do if my RoboVac is offline?

What should I do if my RoboVac shuts down automatically during vacuuming?

What if my RoboVac cannot power on?

eufy Product Warranty FAQ

Can I change the registration email address of eufy app?

Using your RoboVac with Amazon Alexa

How to contact a Human Customer Service Representative?

How to delete your eufy Clean account?

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

What to do if my RoboVac of Bounce Series spins in circles

What should I do if I can't find my WiFi network?

How often should I clean or replace accessories of my RoboVac?

How to order the right battery for my RoboVac and HomeVac?

How to Empty the RoboVac’s Dust Collector

Top FAQs about Beep Errors with RoboVac

What if my RoboVac has a rolling brush noise when it’s running?

Using your RoboVac with Google Assistant

What should I do if RoboVac's roller brush does not rotate?

How to connect eufy RoboVac via a personal hotspot?

What should I do if I can't log in to my eufy account?

How to charge my RoboVac when used for the first time?

Which RoboVacs work with boundary strips

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

How to register a eufy Clean account?

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

How to use the Boundary Strips to block off RoboVac?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

🤝How Your eufy Warranty Service Works

Which RoboVac models support WiFi/app?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

Is eufy RoboVac integrated into Apple Homekit?

Unlock Our New Worry-Free E-Warranty Card

Can I turn off the WiFi of eufy RoboVac?

How to Ensure Your RoboVac Can be Fully Charged?

Why has RoboVac's suction become weak?

What if my RoboVac has a clicking noise in the side brush?

How to share RoboVac access with my family?

eufy US Official Website Order FAQ

Can I use my RoboVac without smartphones?

Why do some RoboVac models have only one side brush, while others have two?

eufy UK Official Website Order FAQ (For UK only)

What to do if RoboVac Goes over Pet Poop or Water?

Differences between Cleaning Modes of RoboVac (Bounce Series)

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

What should I do if my RoboVac fell down stairs?

What can I do if my eufy RoboVac keeps getting stuck on carpets?

What's the meaning of WiFi indicator on the WiFi RoboVacs?

Top FAQs about RoboVac Charging Related Issues

What should I do if my RoboVac gets stuck under furniture?

What if my RoboVac runs with a suction fan noise?

Why can't I share my RoboVac with my family members?

Is there a percentage on the app to show the remaining power of the RoboVac?

What to do if I forget my eufy Clean password?

Introducing eufy RoboVac Navigation Technology

How can I provide sufficient proof of purchase to claim a warranty?

How to find the model number of my eufy cleaner?

How to update my password for the eufy Clean app?

What should I do if my RoboVac always bumps into walls/furniture?

Payments & Vouchers FAQ

Is the Voltage of my RoboVac Universal?

Can I turn off or adjust the beep sound of my RoboVac?

Can eufy Robot automatically dock and empty its dustbin?

How to set and cancel schedules on eufy Clean app? (for Bounce Series WiFi enabled model only)

How to use the BoostIQ feature of my RoboVac?

Videos about How to Replace RoboVac Accessories

Why Is RoboVac Not Suitable for Black Flooring or Carpet?

How to Rename My RoboVac on the eufy Clean App?

What should I do if the remote control of my RoboVac doesn't work?

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

How to order a replacement kit for my RoboVac?

How to order a remote control for my RoboVac?

Getting the Most out of Batteries of RoboVac

Top FAQs about RoboVac Noise Related Issues

What to do if the light on the charging base/auto-empty station of my RoboVac is off?

How to pair the remote control for RoboVac 11+/11C Pet Edition?

eufy App - Account Region Migration FAQ

Why does my RoboVac run back away when encountering sunlight?

What should I do if I cannot receive push notifications from the eufy Clean app?

What Should I Do if My RoboVac’s Swivel Wheel Falls Off?

Why does my RoboVac vacuum in a random path? (Bounce Technology)

Do I Need to Set Up eufy RoboVac Again After Getting a New Router?

What are Boundary Strips?

What to do if my RoboVac crosses the boundary strips?

Why does eufy RoboVac’s Wi-Fi show an “unsecured network” during the setup process?

How to add RoboVac to the Widget list? (iOS)

What's the dimension of the charging base/auto-empty station of RoboVac?

How do I distinguish between the wheels on my eufy RoboVac?

Which Wi-Fi networks does RoboVac support?

What does the status light on the charging base/auto-empty station indicate?

The lowest versions of iOS and Android that Eufy app work with

Do eufy RoboVacs Work on Dark Floors?

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

RoboVac 11c Pet Edition

How to Connect RoboVac to iOS Devices

How to Connect RoboVac to Android Devices

How to Link Your RoboVac with Alexa

How to Link Your RoboVac with the Google Assistant

How to Share RoboVac Access with Others

Connecting RoboVac to an iOS phone (30C as an example)

Connecting RoboVac to an Android phone (30C as an example)

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