Thin furniture legs less than 2 cm in diameter, glass doors, and dark-colored furniture can be challenging for the Omni E35’s sensors to detect. Light contact with furniture is normal because the front bumper is designed to absorb minor impacts.

Troubleshooting Steps

Step 1: Determine the Bumping Pattern

First, observe how the Omni E35 interacts with furniture:

• Occasional light contact: This is normal. The front bumper is designed to absorb minor impacts.

• Repeated contact with the same area: This may indicate a sensor blind spot and may require corrective action.

• Increased bumping after a firmware update: The map may have been reset or affected. Rebuild the map and check whether the issue persists.

Step 2: Update the Firmware

Make sure the Omni E35 is running the latest firmware. Firmware updates may improve navigation performance and help the robot navigate around edges with gentler contact.

Step 3: Apply Targeted Solutions

Depending on the type of furniture, try the following solutions:

• Thin chair legs: Set a no-go zone around the area or wrap the legs with matte dark tape to make them easier for the sensors to detect.

• Glass doors: Set a virtual boundary, or close the door or curtains before starting a cleaning cycle.

• Dark furniture: Set a no-go zone around the furniture to prevent repeated contact.

Step 4: Clean the Sensors

Check the sensors for dust, dirt, or smudges. If they are dirty, gently clean the front RGB sensor and side structured-light sensor with a soft, dry cloth.

Related Question

Q1: What happens if the Omni E35 bumps into furniture? Will it cause damage?

The front bumper is equipped with a cushioning mechanism and a rubber strip designed to absorb minor impacts during normal use. Under normal conditions, occasional light collisions should not damage the furniture or the robot.

If you have any other questions about the Omni E35, please don't hesitate to contact eufy Support Center for further assistance.