We have summarized a list of frequently asked questions regarding the 2K pro wired doorbell. The 2K pro wired doorbell is our offline model, which is sold by our authorized resellers. This FAQ includes links to articles where you may find more information.
The main differences between the 2K pro wired doorbell and the 2K wired doorbell are their storage capacity and recording capabilities. You can also read 2K Wired Doorbell FAQ for a quick guide.
Before You Buy
What is the difference between the 2K pro wired doorbell and the 2K wired doorbell?
The main differences between the 2K Pro wired doorbell and the 2K wired doorbell are their storage capacity and recording capabilities.
- The 2K pro wired doorbell supports 5-day continuous recording, while the 2K wired doorbell does not support continuous recording.
- The 2K pro wired doorbell has 32GB storage on the doorbell itself, while the 2K wired doorbell has 4GB storage on the doorbell itself.
Learn more about Differences Between All eufy Doorbells.
How does the 2K pro wired doorbell’s continuous recording work?
The 2K pro wired doorbell supports continuous recording and you can set the record duration:
- 24x7 and your camera will continuously record;
- Customize the recording schedule.
How to view continuous recordings in the eufy app？
In the eufy app's Security tab, play the live view of the 2K pro wired doorbell. Click the playback button, you can view all your history videos.
Will this support 5GHz Wi-Fi?
No. It only supports 2.4GHz Wi-Fi. Learn more about Requirements for Using eufySecurity Devices.
What happens after the 32GB local storage gets filled up?
The new videos will overwrite old videos.
Does this doorbell need to have an existing doorbell?
Not exactly. You can have existing wires for power. Besides, you can also charge the wired doorbell via a power adapter. Learn more about How to Hardwire Your eufy Wired Doorbell without Existing Wires.
App Setup
How do you update the firmware of this doorbell?
It updates automatically in the wee hours. You can force an update by selecting the device in the app and then check for firmware updates. If it fails, don’t worry. It will automatically update in the following one or two days.
We only have one email address and 2 android phones. Can I log in to the eufy app with the same account on two phones?
Yes, you can. Know more about Using the Same eufy Account on Multiple Devices Simultaneously.
Can I delete videos via the eufy app?
Yes. Learn more about Download and Delete Videos via eufy App.
How to share the doorbell with my family so that they can watch videos at the same time?
You can share the doorbell with up to five of your family members. Here is how: Share Your eufySecurity Devices With Your Family.
Does the app support multiple houses (home, vacation home) or do you need separate logins for each house?
The eufy app supports devices in multiple houses. You can simply add the video doorbells or other eufy security systems to the same app account.
Can I view the videos while on my home network or can I view them remotely?
Yes. Wherever your phone has Internet access and the eufySecurity system works fine, you can monitor the status of the doorbell on your phone via the eufy app.
Does it have a night version?
Yes. It has an auto night version. You can enable it in the doorbell settings.
Does your doorbell work with Amazon Echo Show/Google Nest Hub?
Yes. Learn more about Can doorbell work with Amazon Echo Show? and Can doorbell work with Google Nest Hub?
Hardware Installation
What size transformer is the 2K Pro wired doorbell needed?
The same as the 2K/1080P wired doorbell. It needs a 16-24V 30VA or above transformer to work.
Does this require existing wiring?
Yes. It needs existing wiring or a power adapter for sufficient power.
What if I want another doorbell chime set up in my house?
You can purchase the add-on chime (T8740) on our store and connect it to your doorbell. The only difference between the add-on chime T8740 and the chime of the 2K pro wired doorbell is the appearance.
