If notification from the 4G Starlight Camera can’t be received, please try the following troubleshooting steps.

1. Please make sure the camera's "Motion Detection" is enabled. Step: Device tab > “...”icon > Settings > Motion Detection.

2. Please make sure "Push Notification" is enabled under Home/Away mode: Security (at the lower right corner of the main page) > Home/Away.

3. Please make sure the Snooze function is disabled on the 4G Starlight Camera.

4. Enable notification for the eufy Security app on your phone: Side Menu > Settings > App Permissions.

6. Delete and reinstall the eufy Security app to verify if the issue can be resolved.

For iOS devices:

• Please check whether you have selected the "Deliver Quietly" option for the app. If so, notifications will not be displayed on your phone's lock screen and banner.
• If you have enabled the "Do Not Disturb" function on your phone, notifications may be muted.

For Android devices:

• When the phone is set to "No visuals or sound from notifications", the phone will not have a sound and will not display when it receives a notification.
• Please make sure to add the eufy Security app to the power-saving whitelist. Here are the steps for your reference.

https://eufy-security-pr.s3.amazonaws.com/overall/samsungpush.en.html 

If the issue persists, please contact us and provide us with the following information for further analysis.

1. The exact time when there was a recorded video, but you did not receive a notification. For example: July 20th at 12:23. 

2.  Upload App log via eufy Security app by selecting the three-lined menu icon located at the top left corner of the app > About > Upload Log and authorize the device logs via Device logs > select devices and Authorize. Please refer to the following photos for a step-by-step guide to authorize your device logs.

If the issue persists, please contact us for assistance.