If the 4G Starlight Camera records a video later than expected, please try the following troubleshooting steps to verify if the issue can be resolved.

1. Adjust the camera installation location or surveillance angle to allow the camera to detect farther away.”How to install the 4G Starlight Camera outside?”

2. Select All Motion in the Detection Type and increase the sensitivity level. (My Devices > “...” Icon > Gear Icon > Camera Settings > Motion detection).

3. Change the camera working mode to the Customize Recording setting with 5s retriggering intervals. (My Devices > “...” Icon > Gear Icon > Camera Settings > Power Manager > Customize Recording).

4. Delete the Activity zone to verify if there is any difference. (My Devices > “...” Icon > Gear Icon > Camera Settings > Motion detection).

If the issue persists, please contact us for assistance.