If your battery doorbells or battery cameras cannot be fully charged to 100%, you can try the following tips. This article applies to battery doorbells and battery cameras.

1. Please try a different 5V/2A USB charger and a different USB cable to charge the camera/doorbell. Since the iPhone wall charger normally outputs 5V 1A, please use a non-iPhone wall charger.

2. For cameras/doorbells that use the eufy app, please save all important videos from the eufySecurity app, unpair the camera from the eufySecurity app and reconnect it to retry.

3. If your camera and doorbell are connected with HomeBase, try to charge the doorbell/camera on the HomeBase. 

If the above instructions cannot solve your specific issue, please contact us for further assistance.