Sometimes, you may notice that your doorbell fails to recharge or it even stops working when it is cold. Please note that cold weather can affect the performance of your eufy cameras/doorbells. In order to ensure your devices work properly in cold weather, please refer to the following information.

From -20°C/-4°F to 50°C/122°F

The devices can work normally within this temperature range. However, please note that the following issues can occur:

3°C/37.4°F: Devices will discharge quickly under this condition.

0°C/32°F: Devices will fail to recharge under this condition.

Below -20°C/-4°F

The devices’ built-in battery may stop working completely until the environment warms up again.

Thus, if your devices fail to recharge or they stop working completely in cold weather, please try to take the devices indoor or place the devices in a warmer location to verify if they can work normally again.

If you have any further questions, please contact us for assistance.