Cannot scan the QR code for my S100 Wall Light Cam

If you are unable to scan the QR code for your S100 Wall Light Cam, please try the following troubleshooting steps to verify if the issue can be resolved:

 
  • To ensure your phone can accurately scan the QR code, please keep the distance between your phone and the QR code at approximately 4~8 in/10~20cm apart.
  • It is recommended not to tilt the phone upwards when scanning the QR code in order to avoid potential interferences caused by the surrounding environment’s lighting or sunlight.

If you have any further questions, please contact us for assistance.
Unresolved icon
74 undefined
FAQ
Security
Update Firmware for eufy Devices via App
718 views1 likes/2026-06-24 17:37:06
Storage Methods Compatibility for eufy Device
811 views1 likes/2026-06-24 16:49:21
AI Features for eufy Devices
681 views1 likes/2026-06-24 17:27:38
Introduction to New eufy App
45124 views10 likes/2025-06-04 14:38:58
How to contact a Human Customer Service Representative?
30645 views1 likes/2024-11-27 10:43:42
Timestamp Incorrect in the Video
10058 views2 likes/2025-04-07 18:26:58
Failed to Download Videos via eufy App
80 views1 likes/2026-07-09 14:40:17
How to open specific router ports for eufy devices?
99 views1 likes/2026-06-24 16:57:38
Download icon
T84A1 S100 Wall Light Cam UK Declaration of Conformity
Download icon
T84A1 S100 Wall Light Cam EU Declaration of Conformity
Play videoHow Do I Connect My eufy Cameras with Amazon Alexa
How Do I Connect My eufy Cameras with Amazon Alexa
Play videoHow Do I Connect My eufy Cameras to the Google Assistant App
How Do I Connect My eufy Cameras to the Google Assistant App
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
Play videoeufy App Functions
eufy App Functions
Play videoHow to Schedule Your eufy Devices
How to Schedule Your eufy Devices
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa