If your eufy Floodlight Cam failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.
Note: Please plug your eufy Floodlight Cam into a wall outlet and set it up next to your WiFi router prior to mounting it. eufy Floodlight Cam only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.
For Floodlight Cam 1080P/2K/E 2K
With the Floodlight Cam plugged into a wall outlet using the included power adapter, please launch the eufySecurity app > Devices tab > Add Device > select Floodlight Cam > Scan the QR code on the Floodlight Cam or tap the No QR code on the device button if the Floodlight Cam does not have a QR code > select your Region and tap Next > read the warning details on your phone screen and tap Next > tap Next > tap Next > tap Flashing Red > press and hold the SYNC button on the Floodlight Cam for 2 seconds until it emits a beeping sound, then tap on the Flashing White button > connect your phone to the Floodlight Cam’s WiFi > return to the eufySecurity app and select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Confirm > Floodlight Cam will automatically connect to the selected 2.4GHz WiFi network.
For Floodlight Cam 2 Pro
With the Floodlight Cam 2 Pro plugged into a wall outlet using the included cable and a 5V/1A power adapter (not provided) , please launch the eufySecurity app > Devices tab > Add Device > select Floodlight Cam Pro > Scan the QR code on the Floodlight Cam 2 Pro > read the warning details on your phone screen and tap Next > tap Next > tap Next > tap Solid Red > press and hold the SYNC button on the Floodlight Cam 2 Pro for 2 seconds until it emits a beeping sound, then tap on the Flashing Blue button > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Confirm > Floodlight Cam 2 Pro will automatically connect to the selected 2.4GHz WiFi network.
If you are still experiencing issues connecting your eufy Floodlight Cam to a 2.4GHz WiFi network, please contact us for assistance.
