Up to $500 Off! Experience the Future in the eufy FanFest
Intelligence That Knows You
Serving 9 Million Families in the World
Log in to view more information.
Home
Convenient Services
Service Inquiries
Parts & Accessories
Contact Us
Details
Related Articles
Manuals & Downloads
Support Videos
Failed to Update HomeBase 3

If the HomeBase failed to update its firmware automatically, please try the following troubleshooting steps to resolve the issue:

 

1. Please check if the HomeBase’s LED indicator light status is solid Blue. 

  • If it is, try restarting the HomeBase by unplugging and plugging in the power adapter cable. 
  • After the HomeBase reboots, try updating the firmware again by opening the eufy Security app and selecting HomeBase Settings > General > About Device > Check for firmware update.
 

2. If the HomeBase’s LED indicator light status is Red, please wait for approximately five minutes as the HomeBase may be rebooting after installing a new firmware update. If the LED indicator light is still red after five minutes, it is recommended to check if the Ethernet cable is plugged in correctly and if your WiFi router has Internet access.

 

3. If the HomeBase’s LED indicator light status is flashing Red and Blue alternately, then this indicates the HomeBase is currently updating its firmware. Please wait for approximately 10 minutes and check the HomeBase’s status again.

 

If you have any further questions, please contact us for assistance.

Failed to Update HomeBase 3
Download
Applicable for those products :
S330 eufyCam(eufyCam 3)S330 eufyCam(eufyCam 3)
S300 eufyCam(eufyCam 3C)S300 eufyCam(eufyCam 3C)
eufyCam E330 (Professional)eufyCam E330 (Professional)
Resolved
Unresolved
Copied
Related Articles
106 Results
S380 HomeBase (HomeBase 3) Compatibility
177964 views/32 likes/2024-12-25 14:45:40
Recommended Third Party Hard Drives and How to Expand it on the S380 HomeBase (HomeBase 3)?
47925 views/7 likes/2025-04-07 18:23:45
Differences Between All eufyCams
336 views/1 likes/2025-10-28 13:48:38
How to Adjust the Length of the Recording Time on My eufySecurity Video Devices
10100 views/2 likes/2025-04-07 18:27:23
Introducing eufy S380 HomeBase (HomeBase 3)
6838 views/1 likes/2025-04-07 18:06:40
What is the S380 HomeBase(HomeBase 3) storage type?
7147 views/1 likes/2025-04-07 18:03:13
Setting Up eufy S380 HomeBase (HomeBase 3) in the eufy Security App
7862 views/2 likes/2025-04-07 18:06:29
eufyCams Cannot Be Charged
6052 views/1 likes/2025-04-08 13:37:23
Issues of the Hard Drive in S380 HomeBase (HomeBase 3)
4950 views/1 likes/2025-04-07 18:06:16
S380 HomeBase (HomeBase 3) Goes Offline
5817 views/1 likes/2025-04-07 18:03:14
View More
Manuals & Downloads
‬⁡‌​⁢‬⁣‬‌⁢⁣‌⁣⁢⁢​⁤​⁣‬‬​‌​​⁣‌⁡‍‬​‬‍⁢⁤‍⁣​‍‌​‬⁢【T8010】【HomeBase 2】EU Declaration
Download
T8113S_EU Declaration of Conformity
Download
eufyCam_2C_Pro_Set_Manual_us
Download
RoboVac 30C_Manual_EN
Download
video_Doorbell_2K_(Wired)_Manual_us
Download
Motion_Sensor_manual_us
Download
View More
Support Videos
How to Connect RoboVac to iOS Devices
How to Connect RoboVac to iOS Devices
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
How to Install eufy Security Video Doorbell (Wired)
How to Install eufy Security Video Doorbell (Wired)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to Install eufy Security Floodlight Camera
How to Install eufy Security Floodlight Camera
eufy Security App Functions
eufy Security App Functions
View More
Contact Us
Download the App
eufy

eufy

eufy Clean

eufy Clean

eufylife

eufylife

United States
Select Your Country/Region
Asia Pacific
SingaporeEnglish
© Fantasia Trading LLC 2022 200923810277