When you set up your HomeBase 2, the correct LED is white. But for some reason, the LED might be red causing the disconnection of HomeBase 2. This article is to help you find the cause and correct it.
Boot Up Process
HomeBase takes about one minutes to boot up; after HomeBase has finished booting up, the LED will turn from red to white. Please do not disrupt the process.
Ethernet Cable Connection
Make sure the Ethernet cable is connected to your router firmly; once the cable is connected you will see the LED at the Ethernet port light up.
Router Settings
- Make sure your router has Internet access.
- Make sure your router has enabled DHCP.
Sufficient Power
Make sure you use the original or a 12V-2A equivalent power adapter. Otherwise, HomeBase will not receive sufficient power to work.
If you still have questions, please contact us for further assistance.
