eufy Support | Troubleshooting & Customer Service

How to charge the 4G Starlight Camera?

You can charge the camera with a charger or a solar panel.

You can choose either a 5V/2A charger or a 5V/1A charger. About 8 hours is needed to fully charge the camera with a 5V/2A charger and 15 hours is needed with a 5V/1A charger.

It is recommended to fully charge the camera before installing it.

If the 4G Starlight Camera still cannot be charged, please contact us for assistance.

91 undefined

S380 HomeBase (HomeBase 3) Compatibility

214994 views

37 likes/2024-12-25 14:45:40

Update Firmware for eufySecurity Devices via App

35160 views

5 likes/2024-12-23 20:48:42

Storage Methods Compatibility for eufySecurity Device

36347 views

2 likes/2024-08-22 17:46:20

AI Features for eufySecurity Devices

11992 views

1 likes/2025-04-07 18:06:11

eufy Device Firmware & App Version Update Records Consolidation

15712 views

1 likes/2025-04-07 18:27:12

How to contact a Human Customer Service Representative?

22243 views

1 likes/2024-11-27 10:43:42

4G Camera SIM Card Guide

10951 views

1 likes/2025-04-07 18:23:45

What is the maximum number of devices that can be added to the eufy Security app?

12233 views

1 likes/2025-04-07 17:40:13

Cross-Camera Tracking Function Compatibility

12133 views

1 likes/2025-04-07 18:26:50

Failed to Scan the QR Code on the eufy Security Device

11748 views

1 likes/2025-04-07 18:26:49

T8151_4G Starlight Camera_EU_QSG

eufy Security App Functions