If your eufy Keypad failed to add to HomeBase, please try the following troubleshooting steps:
1. Please make sure the Keypad has been at least partially charged before the pairing process.
2. Please make sure you have selected the correct device. When you are setting up a Keypad, please select “Keypad” when you add the device in the eufy app.
3. Please make sure you have pressed and held the SYNC button on the Keypad for at least 2 seconds until the LED indicator light is blinking blue. If the LED indicator light is flashing red or is not bright enough, please charge the Keypad using the included Micro USB cable until it is fully charged.
4. Check if your HomeBase 2 has Internet access. HomeBase 2’s LED indicator light should be solid blue. Learn more about HomeBase 2 Failed to Connect to the Internet.
5. Please keep the Keypad and the HomeBase 2 within 1m/3ft during the pairing process.
Contact eufy Support for More Help
If the above instructions cannot resolve your issue, please email us for further assistance. It would be greatly appreciated if you could provide the following information for the eufy support team to quickly resolve the issue.
- Send us a video showing the steps taken when pairing the Keypad.
- Upload App log via eufySecurity app by selecting the avatar located at the top left corner of the app > Settings > About > Upload Log > App Logs and Device Logs; If the 'Upload Log' is not visible, please follow: Avatar > Settings > About > Tap the "eufy logo" for five times and choose "App log".
