When you receive too many false detections from the motion sensor, please check the following tips:
1. Confirm whether there is a heat source, such as a fireplace, heated air conditioner, open windows, etc within the targeted detection area. If there is a heat source, change the position of the detection area to avoid the heat source.
2. Decrease the sensitivity level of the motion sensor.
Level 1: 3-5m (low)
Level 2: 5-6m
Level 3: 6-7m (middle)
Level 4: 7-9m
Level 5: 9-11m (high)
3. Verify the installation height is between 2.0 m and 2.5 m and the downward tilted angle of the sensor is 10° if you have pets, or 20° if you do not have pets.
If you have any questions, please contact usfor further assistance.
