Preventing S100 Wall Light Cam from missing events
If your S100 Wall Light Cam occasionally misses motion detection, please try the following troubleshooting steps to verify if the issue can be resolved:
Please try increasing the motion detection sensitivity level. In order to set a desired detection range, it is recommended to set your preferred sensitivity level according to the sensitivity setup guide in the eufy app.
If you have set an activity zone, please note that only moving objects that enter the activity zone will trigger your Wall Light Cam to start recording.
Choose All Motion mode as the type of event detection to avoid missing motion triggered by people or cars.
Enable the Motion-Activated Light feature for the Wall Light Cam to automatically turn on the light when the camera detects motion at night. Please launch the eufy app > Wall Light Cam Settings > Light Settings > Motion-Activated Light > enable the Motion-Activated Light feature.
Note: When the surrounding environment is dark, the Wall Light Cam’s motion and AI detection range will be shortened due to insufficient lighting. This may lead to the camera not detecting motion or recording events until the motion is occurring at a closer range from the camera.
If you have any further questions, please contact usfor assistance.
