S100 Wall Light Cam fails to record events in night vision mode
If your S100 Wall Light Cam fails to record videos at night, please try the following troubleshooting steps to verify if the issue can be resolved:
Enable the Motion-Activated Light feature for the Wall Light Cam to automatically turn on the light when the camera detects motion at night. Please launch the eufy app > Wall Light Cam Settings > Light Settings > Motion-Activated Light > enable the Motion-Activated Light feature.
Increase the speed when the Wall Light Cam turns on its light. Please launch the eufy app > Wall Light Cam Settings > Light Settings > Motion-Activated Light > Light-On mode > select “Fast” under Light-On mode.
Note: When the surrounding environment is dark, the Wall Light Cam’s motion and AI detection range will be shortened due to insufficient lighting. This may lead to the camera not detecting motion or recording events until the motion is occurring at a closer range from the camera.
If you have any further questions, please contact usfor assistance.
