S380 HomeBase Does Not Emit a Beeping Sound When the SYNC Button Is Pressed

When pairing the HomeBase 3, there is a step that involves pressing and holding the SYNC/ALARM OFF button located at the bottom of the HomeBase 3 for two seconds until you hear a short beeping sound.

 

If there is no beeping sound emitting from the HomeBase 3, please try the following troubleshooting steps to resolve the issue: 

 
  1. Press and hold the SYNC button for at least two seconds.
  2. Make sure the Ethernet cable is securely connected to your WiFi router. Once the cable is connected, the LED indicator light on the Ethernet port will light up.
  3. Make sure the HomeBase 3 is connected to the same WiFi network as your mobile phone when setting up your HomeBase 3.
  4. Reset the HomeBase 3 by following the steps listed in the following article: How to Factory Reset the HomeBase.

 

If the issue still persists, please contact us for further assistance.

Unresolved icon
108 undefined
FAQ
S380 HomeBase (HomeBase 3) Compatibility
157 views1 likes/2026-07-08 11:59:23
Differences Between All eufyCams
23223 views2 likes/2025-11-05 10:27:38
Introducing eufy S380 HomeBase (HomeBase 3)
20068 views1 likes/2025-04-07 18:06:40
What is the S380 HomeBase(HomeBase 3) storage type?
22787 views1 likes/2025-04-07 18:03:13
eufyCams Cannot Be Charged
25050 views3 likes/2025-04-08 13:37:23
Introduction to New eufy App
45125 views10 likes/2025-06-04 14:38:58
S380 HomeBase (HomeBase 3) Goes Offline
67 views1 likes/2026-08-18 14:11:37
Download icon
eufyCam_E330 (Professsional)_4-Cam_Kit_QSG_EU
Download icon
eufyCam_E330 (Professsional)_Add_On_QSG_EU
Download icon
T8600 eufyCam E330 (Professional) EU Declaration of Conformity
Download icon
eufyCam E330 (Professional) User Guide (T8600)
Download icon
Anker eufy Audio_Video Recording Notice Sticker_EN
Download icon
V1_T8160C_QSG_CS
View More
Play videoeufyCam E330 Installation Guide - adjust the angle vertically
eufyCam E330 Installation Guide - adjust the angle vertically
Play videoeufyCam E330 Installation Guide - adjust the angle horizontally
eufyCam E330 Installation Guide - adjust the angle horizontally
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
Play videoeufy App Functions
eufy App Functions
Play videoHow to Schedule Your eufy Devices
How to Schedule Your eufy Devices
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
View More
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa