If you experience problems with push notifications on a Samsung device, please perform the steps listed for your operation system:

1.  Android 12 and above

Disable Battery Optimization

• Open the Settings app on your phone

• Tap on “Apps”

• Select eufy and open “Battery”

• Select “Unrestricted”

Remove eufy from Sleeping Apps

• Open the Settings app on your phone

• Tap on “Battery and device care > Battery > Background usage limits”

• Disable “Put unused apps to sleep”

• Tap on “Sleeping apps”

• Tap the three dots in the top right corner and select “Delete”

• If eufy appears in this list, select eufy and then tap on “Remove”

Disable Auto Optimization

• Open the Settings app on your phone

• Tap on “Battery and device care”

• Tap the three dots in the top right corner and select “Automation”

• Deactivate “Auto optimize daily”

Disable “Adaptive Battery”

• Open the Settings app on your phone

• Tap on “Battery and device care”

• Select “Battery > More battery settings”

• Disable the “Adaptive battery” setting

Disable “Switch to Mobile Data”

• Navigate to “Settings > Wi-Fi > Connections”

• Tap on the three dots in the top right corner

• Turn off “Switch to mobile data”

Disable Power Saving Mode

• Navigate to “Settings > Battery and device care > Battery”

• Make sure power saving mode is turned off

• Tap on “Power saving mode” and turn off “Limit apps and Home Screen”

2. Android 11

Disable Battery Optimization

• Open the Settings app on your phone

• Tap on “Apps” and select eufy

• Tap on the three dots in the top right corner and then select “Special Access”

• Now select “Optimize battery usage” and then tap “Apps not optimized > All”

• Tap the switch next to eufy to disable battery optimisation

Remove eufy from Sleeping Apps

• Open the Settings app on your phone

• Tap on “Battery and device care > Battery > Background usage limits”

• Disable “Put unused apps to sleep”

• Tap on “Sleeping apps”

• Tap the three dots in the top right corner and select “Edit apps”

• If eufy appears in this list, select eufy and then tap on “Remove”

Disable Auto Optimization

• Open the Settings app on your phone

• Tap on “Battery and device care”

• Tap the three dots in the top right corner and select “Automation”

• Deactivate “Auto optimize daily”

Disable “Adaptive Battery”

• Open the Settings app on your phone

• Tap on “Battery and device care”

• Select “Battery > More battery settings”

• Disable the “Adaptive battery” setting

If you have any other questions about the eufy app, please don't hesitate to contact eufy Support Engineers for further assistance.