If you experience problems with push notifications on a Samsung device, please perform the steps listed for your operation system:
1. Android 12 and above
Disable Battery Optimization
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Open the Settings app on your phone
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Tap on “Apps”
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Select eufy and open “Battery”
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Select “Unrestricted”
Remove eufy from Sleeping Apps
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Open the Settings app on your phone
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Tap on “Battery and device care > Battery > Background usage limits”
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Disable “Put unused apps to sleep”
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Tap on “Sleeping apps”
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Tap the three dots in the top right corner and select “Delete”
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If eufy appears in this list, select eufy and then tap on “Remove”
Disable Auto Optimization
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Open the Settings app on your phone
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Tap on “Battery and device care”
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Tap the three dots in the top right corner and select “Automation”
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Deactivate “Auto optimize daily”
Disable “Adaptive Battery”
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Open the Settings app on your phone
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Tap on “Battery and device care”
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Select “Battery > More battery settings”
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Disable the “Adaptive battery” setting
Disable “Switch to Mobile Data”
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Navigate to “Settings > Wi-Fi > Connections”
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Tap on the three dots in the top right corner
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Turn off “Switch to mobile data”
Disable Power Saving Mode
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Navigate to “Settings > Battery and device care > Battery”
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Make sure power saving mode is turned off
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Tap on “Power saving mode” and turn off “Limit apps and Home Screen”
2. Android 11
Disable Battery Optimization
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Open the Settings app on your phone
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Tap on “Apps” and select eufy
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Tap on the three dots in the top right corner and then select “Special Access”
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Now select “Optimize battery usage” and then tap “Apps not optimized > All”
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Tap the switch next to eufy to disable battery optimisation
Remove eufy from Sleeping Apps
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Open the Settings app on your phone
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Tap on “Battery and device care > Battery > Background usage limits”
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Disable “Put unused apps to sleep”
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Tap on “Sleeping apps”
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Tap the three dots in the top right corner and select “Edit apps”
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If eufy appears in this list, select eufy and then tap on “Remove”
Disable Auto Optimization
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Open the Settings app on your phone
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Tap on “Battery and device care”
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Tap the three dots in the top right corner and select “Automation”
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Deactivate “Auto optimize daily”
Disable “Adaptive Battery”
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Open the Settings app on your phone
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Tap on “Battery and device care”
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Select “Battery > More battery settings”
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Disable the “Adaptive battery” setting
If you have any other questions about the eufy app, please don't hesitate to contact eufy Support Engineers for further assistance.
