Troubleshooting Guide: Too Many False Detections From Wall Light Cam
 

If you're experiencing an issue with your Wall Light Cam triggering too many false detections, there are several steps you can take to rectify the issue. 

 

1. Switch to Human Mode

If you only need the camera to detect human movements, you can switch the camera to Human mode. This will significantly reduce the number of false motion detection events. Steps: Device tab > “...”icon > Settings > Motion Detection > Detection Types > Human.

 

2. Lower the Motion Detection Sensitivity

If the camera is too sensitive, it may be picking up on unnecessary movements. You can adjust the sensitivity level according to your preference. Steps: Device tab > “...”icon > Settings > Motion Detection > Motion Sensitivity.

 

3. Set Up an Activity Zone

By setting up an activity zone, you can limit the camera's field of view to a specific area of interest. Steps: Device tab > “...”icon > Settings > Motion Detection > Activity Zone.

 

4. Avoid Certain Scenarios

Try to avoid installing your Wall Light Cam in areas where it can pick up on moving tree branches, the sun, or vehicles and pedestrians in areas you don't need to monitor.

 

If you've tried these steps and are still experiencing issues, please contact us and provide the following information for further analysis:

1. A screenshot of your activity zone, if one is set up. You can find this information by going to the Device tab > "..." icon > Settings > Motion Detection > Activity Zone.

2. A screenshot of your Motion Detection settings.

3. A screenshot or video of the events that were falsely triggered.


 
Unresolved icon
80 undefined
Update Firmware for eufySecurity Devices via App
35193 views5 likes/2024-12-23 20:48:42
Storage Methods Compatibility for eufySecurity Device
36365 views2 likes/2024-08-22 17:46:20
AI Features for eufySecurity Devices
12008 views1 likes/2025-04-07 18:06:11
Introduction to New eufy App
32294 views9 likes/2025-06-04 14:38:58
How to contact a Human Customer Service Representative?
22266 views1 likes/2024-11-27 10:43:42
Timestamp Incorrect in the Video
6803 views2 likes/2025-04-07 18:26:58
Failed to Download Videos via eufy App
3737 views1 likes/2025-04-07 18:27:12
Download icon
Solar Wall Light Cam S120 Användarhandledning (T81A0)
Download icon
Solar Wall Light Cam S120 Brukerhåndbok (T81A0)
Download icon
Solar Wall Light Cam S120 Uživatelská Příručka (T81A0)
Download icon
Solar Wall Light Cam S120 Gebruikersgids (T81A0)
Download icon
Solar Wall Light Cam S120 Brugervejledning (T81A0)
Download icon
Solar Wall Light Cam S120 دليل المستخدم (T81A0)
View More
Play videoHow Do I Connect My eufy Cameras with Amazon Alexa
How Do I Connect My eufy Cameras with Amazon Alexa
Play videoHow Do I Connect My eufy Cameras to the Google Assistant App
How Do I Connect My eufy Cameras to the Google Assistant App
Play videoHow to Schedule Your eufySecurity Devices
How to Schedule Your eufySecurity Devices
Play videoeufy Security App Functions
eufy Security App Functions
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa