If you cannot watch livestream on your eufy floodlight camera, please check the following troubleshooting tips:

1. Make sure your camera is online and the status LED is solid white.

2. If you recently relocated your router or your camera, check its signal strength to make sure the signal strength is strong at the new location. If it has no signal or has a weak signal, please try to move the router closer to the camera or use a Wi-Fi range extender.

3. Please check if you have set a firewall or white/blacklist in your router. If yes, please try to remove the firewall/blacklist, or add the floodlight camera to the whitelist.

4. Pull down on the device list to refresh the device’s status in the eufy app.

5. Reset and restart the floodlight. Remove the floodlight from the eufy app and add it again.

6. Make sure the Low Data Mode is turned off on your SmartPhone: How to Turn Off Low Data Mode or Data Saver: iPhone & Android

If the above instructions cannot resolve your issue, please contact us for further assistance.