Welcome to the eufy Family! Your New eufy Clean X9 Pro Is Ready to Serve!

 

Congratulations on your recent purchase of the eufy Clean X9 Pro! This advanced sweeping and mopping robot vacuum is designed to make your cleaning tasks more efficient and effortless!

 

Firstly, we want you to feel at ease. Your X9 Pro comes with a one-year manufacturer's warranty. Simply contact us at support@eufy.com if you're not satisfied with your X9 Pro's cleaning performance, and your dedicated customer service representative, Yuna, will handle your case and find the most appropriate solution for you.

 

Your X9 Pro is one of the most advanced eufy models, it is equipped with a Dynamic Mopping function with dual rotating mops, 5,500Pa strong suction power, and an industry-leading 12mm auto-lift mops that can sense when the robot vacuum is approaching a carpet. The X9 Pro works with an Auto-Clean Station that can automatically clean the mopping pads, and the Auto-Clean Station also uses 40°C/104 ℉ hot air to automatically dry the mopping pads, allowing the robot vacuum to be ready for the next cleaning cycle without any hassle or mess.

 

 

Got questions? We've got answers! Check out the links below or visit eufy Smart Help Center for more information.

 

General

An Introduction to the Dual Rotating Mops of the X9 Pro

Can the X9 Pro really keep my floors clean with minimal effort from me?

APP Function Guidance for the X9 Pro

Cleaning Tips for the X9 Pro to Build a Map Quickly

 

Accessory Related

eufy Clean X9 Pro Series Cleaning and Maintenance

 

Tips before troubleshooting

Since the X9 Pro frequently needs to wash its mop, the mopping pads are often wet. To avoid the risk of water entering the machine, please remove the mopping pads before troubleshooting. The specific operation steps are as follows:

- Ensure the device power is off;

- Remove the mopping pads from the bottom;

- Make sure there is no water on the bottom of the machine, if there is, you can wipe it again with a dry cloth; - After completing the above steps, you can carry out the corresponding troubleshooting operations as needed.

 

Top FAQs and Voice Alerts Troubleshooting

Voice Alerts & Quick Solutions for X9 Pro

What to do if X9 Pro fails to connect to WiFi?

What should I do if my X9 Pro fails to return to its Auto-Clean Station?

What should I do if my X9 Pro usually stops with Error 4?

 

Remember, our eufy Clean Customer Support Team is always here to assist with any issues to ensure the best experience is delivered. If you have any comments, concerns, questions, or issues that require immediate attention, please don't hesitate to contact us.

 

 

Thank you for choosing eufy! We hope you enjoy your new eufy Clean X9 Pro and the convenience it brings to your home cleaning routine. Happy cleaning with the X9 Pro!