This guide explains how to submit a self-service repair request for your eufy product, the eligible models, supported issues, and applicable countries or regions.
-
Overview
If your product experiences product quality issues, functional malfunctions, or abnormal operation, you can return it for inspection or repair through the Self-Service Repair Program.
This program provides a faster and more convenient way to get your device inspected and repaired.
-
Eligible Countries / Regions
Currently, the repair service is available in the following countries and regions：
-
United States
-
Canada
-
United Kingdom
-
Europe
Note: Availability may vary depending on the product model.
-
Eligible Models
Each country/region may have different eligible models. Please check the list for your region:
|
country/region |
model |
|
United States
|
Robot Vacuum-S Series：S1 Pro（T2080）、S1（T2071） Robot Vacuum-X Series：X9 Pro Auto-Clean Station（T2320）、X10 Pro Omni（T2351）、X8 Pro（T2266）、X8 Pro SES（T2276）、RoboVac X8 Hybrid（T2261） Robot Vacuum-E Series：RobotVacuum 3-in-1 E20（T2070）、Robot Vacuum Omni E28（T2352）、Robot Vacuum Omni E25（T2353） Robot Vacuum-C Series：Robot Vacuum Auto-Empty C10（T2292）、Robot Vacuum Omni C20（T2280） Robot Vacuum-Others：L50（T2265）、L50 SES（T2275）、L60（T2267）、L60 SES（T2277）、L60 Hybrid SES（T2278）、RoboVac 11S（T2108） |
|
Canada |
Robot Vacuum-S Series：S1 Pro（T2080） Robot Vacuum-X Series：X10 Pro Omni（T2351） Robot Vacuum-E Series：Robot Vacuum Omni E25（T2353） Robot Vacuum-C Series：Robot Vacuum Omni C20（T2280） |
|
United Kingdom |
Robot Vacuum-S Series：S1 Pro（T2080）、S1（T2071） Robot Vacuum-X Series：X9 Pro Auto-Clean Station（T2320）、X10 Pro Omni（T2351）、X8 Pro（T2266）、X8 Pro SES（T2276）、RoboVac X8 Hybrid（T2261） Robot Vacuum-E Series：RobotVacuum 3-in-1 E20（T2070）、Robot Vacuum Omni E28（T2352）、Robot Vacuum Omni E25（T2353） Robot Vacuum-C Series：Robot Vacuum Auto-Empty C10（T2292）、Robot Vacuum Omni C20（T2280） Robot Vacuum-Others：L60（T2267）、L60 SES（T2277）、L60 Hybrid SES（T2278）、RoboVac 11S（T2108）、G50（T2210）、G50 Hybrid（T2212）、L60 Hybrid（T2268） |
|
Europe |
Robot Vacuum-S Series：S1 Pro（T2080）、S1（T2071） Robot Vacuum-X Series：X9 Pro Auto-Clean Station（T2320）、X10 Pro Omni（T2351）、X8 Pro（T2266）、X8 Pro SES（T2276）、RoboVac X8 Hybrid（T2261） Robot Vacuum-E Series：RobotVacuum 3-in-1 E20（T2070）、Robot Vacuum Omni E28（T2352）、Robot Vacuum Omni E25（T2353） Robot Vacuum-C Series：Robot Vacuum Auto-Empty C10（T2292）、Robot Vacuum Omni C20（T2280） Robot Vacuum-Others：L60（T2267）、L60 SES（T2277）、L60 Hybrid SES（T2278）、RoboVac 11S（T2108）、G50（T2210）、G50 Hybrid（T2212）、L60 Hybrid（T2268） |
-
Supported Issues
Only the following issues are eligible for self-service repair：
|
Category |
If your robot shows any of the following behaviors |
|
App Alerts / Error Notifications |
● Abnormal alert: 3D TOF error ● Abnormal alert: Ultrasonic sensor error ● Abnormal alert: Error 11: Front infrared sensor needs cleaning ● Abnormal alert: Error 13: Device tilted ● Abnormal alert: Error 18: Laser cover may be stuck ● Abnormal alert: Error 5 Device trapped/E72 Robot movement obstructed ● Abnormal alert: Error 6: Device trapped ● Abnormal alert: Error 7: Wheel suspended ● Abnormal alert: Robot not touching the ground ● Abnormal alert: Front bumper stuck/E57 Front bumper stuck ● Abnormal alert: Camera error ● Abnormal alert: E52 3D MATRIX EYE sensor abnormal ● Abnormal alert: E53 TrueAI sensor abnormal ● Abnormal alert: E54 3D MATRIX EYE Sensor is dirty ● Abnormal alert: E55 Anti-Drop Sensor is dirty ● Abnormal alert: E56 Carpet Detection Sensor is dirty ● Abnormal alert: E70 Please start away from edge drops ● Abnormal alert: Error 50: On the carpet by mistake , please check ● Abnormal alert: Error 52: Unable to leave the station,please check the surrounding enviroment ● Abnormal alert: Wheel stuck/E31 Wheels are blocked ● Abnormal alert: Wheel module error/E32 Wheels abnormal ● Abnormal alert: Wall sensor error/E58 Wall sensor abnormal/Right wall sensor needs cleaning ● Abnormal alert: E30 Please place the robot on a flat surface. ● Abnormal alert: Charging base blocked/Failed to return to station/Return failed/Failed to find station or dock ● Abnormal alert: Error 17: Restricted area detected ● Abnormal alert: Laser sensor error/E50 Lider abnormal ● Abnormal alert: Laser sensor may be blocked/E51 Lider scanning abnormal ● Abnormal alert: Laser sensor may be stuck ● Abnormal alert: Gyroscope error/E5A Gyroscope abnormal ● Abnormal alert: E5B Lidar overheat ● Abnormal alert: E74 Return to base station failed ● Abnormal alert: E75 Return to base station failed ● Abnormal alert: E76 Return to base station failed. Task ended. ● Abnormal alert: Charging connection failed ● Abnormal alert: Battery error/E41 Battery abnormal ● Abnormal alert: Low battery, robot is shutting down/Battery is low ● Abnormal alert: Low battery, sceduled cleaning failed ● Beeping error while charging on the charging base ● Abnormal alert: Side brush error/E4 Side brush abnormal ● Abnormal alert: Side brush stuck/E3 Side brush tangled ● Abnormal alert: Dust collector removed alert ● Abnormal alert: Error 31: Foreign objects may be stuck in the nozzle,please check ● Abnormal alert: Suction fan error/E7 Robot fan abnormal ● Abnormal alert: Rolling brush stuck/E1 Rolling brush blocked ● Abnormal alert: Rolling brush module error/E2 Roller brush abnormal ● Abnormal alert: Please insert dust collector and filter/E0 Please insert dust bin and filter ● Abnormal alert: Insufficient water alert/Clean water tank short of water ● Abnormal alert: Please install water tank and restart ● Abnormal alert: Water pump error/E20 Robot clean water pump abnormal ● Abnormal alert: The mop has fallen off, please check ● Abnormal alert: Mop pad holder motor error/E15 Roller mop lifting abnormal ● Abnormal alert: Mop pad holder is stuck/E14 or E16 Roller mop lifting abnormal ● Abnormal alert: Mopping module removing alert ● Abnormal alert: E10 Please install the dirty water reservoir and water basin ● Abnormal alert: E12 Roller mop blocked ● Abnormal alert: E13 Roller mop abnormal ● Abnormal alert: E21 Robot dirty water pump abnormal ● Abnormal alert: E22 Robot dirty water pump abnormal ● Abnormal alert: E23 Robot clean water level abnormal ● Abnormal alert: EB14 The robot water sink is blocked ● Abnormal alert: EB1K Robot adding clean water error, task paused. ● APP reminder: Clean water addition stopped. ● Abnormal alert: The station's dust bag is full or there is a foreign object stuck/EB01 Base station dust bag full ● Abnormal alert: Power anomaly at station/EB02 Base station voltage abnormal ● Abnormal alert: Station pump error ,please contact customer sevice ● Abnormal alert: EB18/EB19 Base station solenoid valve abnormal ● Abnormal alert: EB1B/EB1C Base station dirty water pump abnormal ● Abnormal alert: EB30 Auto Water and Drainage Module installation abnormal ● Abnormal alert: The cleaning tray is full or not in place ● Abnormal alert: EB15 The debris tray of the base station has been removed ● Abnormal alert: Error 41: There is an issue with the air dryer, please check ● Abnormal alert: Station's cleaning tray is not installed ● Abnormal alert: The water level of the station's cleaning tray is abnormal. ● Abnormal alert: The dirty water tank in the station is full/EB13 Dirty water tank full ● Abnormal alert: Hair cutting module error ● Abnormal alert: Clean water tank or dirty water tank not connected ● Abnormal alert: Please install the dust bag/EB00 Please install the base station dust bag ● Abnormal alert: Communication error between the robot and the station/EB41 Robot and base station disconnected ● Abnormal alert: E77 Robot not detected ● Abnormal alert: EB03 Base station dust collection duct blocked ● Abnormal alert: EB10 Please install the base station clean water tank ● Abnormal alert: EB12: Please install the base station dirty water tank ● Abnormal alert: EB16/EB17 Base station clean water pump abnormal ● Abnormal alert: EB1J Station dirty water suction error ● Abnormal alert: EB21 Drying abnormal ● Abnormal alert: EB31 Auto Water and Drainage Module dirty water pump abnormal ● Abnormal alert: EB32 Auto Water and Drainage Module dirty water pump abnormal ● Abnormal alert: EB33 Auto Water and Drainage Module clean water pump abnormal ● Abnormal alert: EB34 Auto Water and Drainage Module clean water pump abnormal ● Abnormal alert: EB35 Please install the Auto Water and Drainage Module filter ● Abnormal alert: EB36 Failed adding water to Auto Water and Drainage Module ● Abnormal alert: EB37 Failed adding water to Auto Water and Drainage Module ● Abnormal alert: The clean water in the station is insufficient/EB11 Base station clean water level insufficient ● Charging failure related alert ● Wifi connection related ● Other alert |
|
Device Physical Damage |
● Product surface scratch or broken ● Main unit structural issue or damage ● Front bumper stuck ● Swivel wheel fell off ● Side brush fell off ● Dust bin fell off when running ● Rolling brush bearing-connector damage ● Button stuck or broken |
|
Movement, Obstacle & Navigation Issues |
● Fell down stairs ● Slow movement ● Spin related ● Wheel stuck ● Return to charging base immediately after turning on ● Stop working or not working ● Reboot automatically |
|
Power On/Off & Abnormal Operation |
● Not power on ● Cannot shut down ● One beep and steady red light ● Two beeps and steady red light ● Three beeps and steady red light ● Four beeps and steady red light ● Beep alarm ● Voice alert ● Charge or power supply related |
|
Battery & Charging Issues |
● Not fully charged or charging slows down ● Not charging ● Discharge quickly ● Four beeps and flashing red light ● Abnormal alert: Battery error/E41 Battery abnormal ● Abnormal alert: Low battery, robot is shutting down/Battery is low ● Abnormal alert: Low battery, sceduled cleanning failed |
|
Docking & Base Station Issues |
● Not return to charging base or station ● Station self-empty related ● Auto refill feature for clean water tank |
|
Cleaning Performance Issues
|
● Not pick up hair ● Not pick up small particle debris ● Drop hair while cleaning ● Drop small particle debris while cleaning ● Hair cutting effect not well ● Not clean enough |
|
Brush & Suction Issues |
● Side brush stuck ● Rolling brush stuck ● Brush self-cleaning or cutting related |
|
Mopping & Water Issues |
● Mop lifting related ● Excessive water for mopping ● Insufficient water for mopping or dry mopping |
|
Noise Issues
|
● Roller/Rotating mop noise ● Drying noise ● Self-empty noise ● Mop-cleaning noise ● Noise when recharging ● Noise when not in use ● Wheel noise ● Side brush noise ● Fan noise ● Noise when rubbing against the floor ● Rolling brush noise ● Self-cleaning noise related |
|
Other Issues |
● Other special issue ● Remote control fail ● Indicator off but working properly ● Indicator wrong ● Ozone preparation abnormal ● Water leakage from the station ● Mop or rolling mopping-brush drying function fail to start ● Mop or rolling mopping-brush cleaning function fail to start |
Note: If your issue is not listed, or if you are unsure, please contact at support@eufy.com for assistance.
-
Contact for Other Questions
If your issue is not listed or you need further assistance, please visit our eufy Support Engineers or contact us at support@eufy.com.
