Please know that the spin issue often relates to the stuck of the bumper or the wheel. You can try the following troubleshooting steps to check the wheels and bumper first:
To check wheels:
- If the RoboVac spins in only one direction, please clean the wheels out, and tap/shake the wheels to make sure they are flexible and can spring back. You can compare one with the other.
- Disassemble the problem wheel to find whether there is anything that gets stuck under the wheel or whether a wire is broken. Follow the video to reassemble the wheel if possible:
How-to-Replace-RoboVac-s-Wheel-for-Bounce-and-G-series
To check the bumper:
- Tap/pull/shake the bumper a little bit more vigorously to dislodge any debris underneath and make sure it is flexible/can spring back. Check whether the bumper is symmetric, or one side sinks down or pops out.
- Clean the bumper surface with a dry-clean cloth.
- Follow the video to reassemble the bumper if possible: How-to-Replace-Bumper-of-RoboVacs
If you find the problem is from the wheel or bumper, this issue can usually be solved by replacing a new wheel or bumper. You can contact eufy customer service for a warranty claim as we have a 12-month warranty.
Also, you can order the parts you need through the link below directly. Kindly note that the left and right wheels are not interchangeable.
If you still need further assistance, please email us at any time.
