If the vacuum cannot power on, it may be due to an issue with the connection between the power cord and wall outlet, the wall outlet, or the vacuum itself. Please try the following troubleshooting steps to verify if the issue can be resolved:

• Unplug the power cord and plug it into a wall outlet again.
• Try to use another wall outlet to verify if the issue is due to a defective outlet.
• Press the main power switch on the vacuum to power it on again.

If you have any further questions, please contact us and include a video showing the problem.