If your Robot Lawn Mower is lifted, please try the following troubleshooting steps:

1. Verify if the front wheels of the Robot Lawn Mower are elevated off the ground. For example, check if the Robot Lawn Mower has fallen into a pit or pothole.

2. To avoid the Robot Lawn Mower encountering the same issue again in that specific mowing area, it is recommended to create a virtual boundary or a "No-go Zone" through the app to prevent the Robot Lawn Mower from entering that area.

   1.   Note: Please watch the video below for visual instructions on creating a virtual boundary or a "No-go Zone."

   2. https://support.eufy.com/s/article/eufy-E15-E18-Lawn-Mower-How-to-Control-Your-Device-via-the-eufy-App

If you have any other questions about the E15 or E18 Robot Lawn Mower, please contact us for further assistance.