After the X9 Pro successfully saves a map, the device returns to the station in the following three manual scenarios:
- After a cleaning cycle is finished
- When the power is low when running
- When the mop needs to be cleaned
If your X9 Pro fails to return to the station, please try the troubleshooting below:
- First, please confirm whether the indicator of the station is steady blue. Please always keep the station power connected (to the AC). Otherwise, the robot will not automatically return to the station.
If the indicator is red on the station, please check that the cleaning tray is in place and that the clips holding the cleaning tray on both sides are pressed.
- Please follow the instructions to place the station against a wall and at a location that is easily accessible, and try to remove obstacles within 1.6ft/0.5m to the left and right of the station and 4.9ft/1.5m to the front. Clean the ground around the station to ensure no oil or water stains.
You can also try to place the station in a different location that is easily accessible, to see if the robot can return to the station smoothly.
- Clean the lens of the infrared sensors and the charging pins on the device and the station. As the following pictures:
- Please check whether the two reflective strips at the bottom of the station are intact. If they fall off, please re-paste them. As in the picture below:
After all the above steps, please put the machine back into the station manually to confirm whether the device can be charged (the device will voice indicate that it is charging). If the device can not be charged properly, please contact us for further help.
