If your X9 Pro does not dispense water when it is supposed to wash the mopping pads, and the voice prompt says "the clean water in the station is insufficient, please add water", please troubleshoot as follows:

1. Remember to add the water to the Max line.

2. Make sure the robot's firmware has been updated to the latest firmware version.
3. Please confirm whether any non-eufy cleaning solution was used.
4. Open the clean water tank to confirm whether the filter is blocked or covered with any debris.

5. Confirm whether the water pipe of the clean water tank is loose. If it is loose, please reconnect the water pipe.

6. Clean any residual, impurities, or leftover water in the filter inside the Auto-Clean Station.

3. Place the robot on the Auto-Clean Station, unplug the Auto-Clean Station's power adapter from the station and from the wall outlet, wait for a few minutes, and then plug the power adapter into the wall outlet again.
4. Launch the eufy Clean app, select your X9 Pro, tap the Auto-Clean Station icon in the bottom right corner (refer to the following image), and then select "Wash Mop" for the Auto-Clean Station to start washing the robot's mopping pads.

If you have any other questions regarding your X9 Pro, please don't hesitate to contact us for further assistance.