If the HomeVac H11(pure) cannot be turned on to work, the issue might be because the vacuum had sucked up liquids, things got clogged inside, or the vacuum was not charged properly. We can determine the problem from the indicator light the vacuum gives out:

• If it shows no indicator or all 3 indicators flash while charging, or the LED 1 flashes 5 times and then turns off (when it was unplugged), refer to What if my HomeVac H11/HomeVac H11 Pure does not charge?

• If it can be charged normally (see the following picture about normal charging indicator), then troubleshoot according to the indicator it gives out when the On-Off button was pressed (the vacuum was unplugged):

• All 3 LED lights flash 11 times and then turn off

Please confirm if the vacuum had ever sucked liquids or sucked things without the filters installed properly. The vacuum is prohibited from picking up liquids or used without filters. If not, please reach out to eufy Customer Support for further assistance.

If the vacuum did suck liquids, refer to What to do if the HomeVac H11(Pure) sucked liquids by accident?

• All 3 LED lights flash 7 times and then turn off

In this situation, there might be something to do with the filters. Try to turn on the vacuum without the filters to see if it works. (Pay attention. Don't suck things into the vacuum.) If it works, confirm if the filters are dry or need to be cleaned or replaced.

If the issue persists,  contact us for further assistance. Please briefly let us know the troubleshooting you've done and send us a video showing the problem, and we will try to resolve the problem for you as soon as possible.