Wi-Fi Bridge Goes Offline

When you set up your Wi-Fi bridge, the correct LED is blue.  But for some reason, the LED might be red causing the disconnection of the Wi-Fi bridge. This is most likely the result of your Wi-Fi Bridge losing connection to the Internet.

 

Note: Your lock will still work as it should as a Bluetooth lock. It will not affect the functionality of the lock. 

 

To help you troubleshoot it, please read the following steps.

 

1. Please check if your router can access the Internet successfully.

 

2. Please try to restart the Wi-Fi Bridge by unplugging it from the wall outlet and plugging it in again. It may recover after 3 minutes.

 

3. If the above troubleshooting steps still cannot resolve the issue, please try to remove the Wi-Fi Bridge and add the Wi-Fi Bridge again.

 

If you still have questions, please contact us for further assistance.

Unresolved icon
143 undefined
Download icon
Smart_Lock_Touch_manual_us
Download icon
Smart_Lock_Touch_with_Wi-Fi_Bridge_manual_us
Download icon
Wi-Fi_Bridge_manual_en
Download icon
Smart_Lock_Front_Door_manual_us
Download icon
Smart_Lock_with_Wi-Fi_Bridge_manual_us
Download icon
Wi-Fi_Bridge_manual_en
View More
Play videoHow to Install the Smart Lock Touch
How to Install the Smart Lock Touch
Play videoIntroducing eufy Security Smart Lock Touch
Introducing eufy Security Smart Lock Touch
Play videoeufy Security App Functions
eufy Security App Functions
Play videoHow to Install the Smart Lock Touch
How to Install the Smart Lock Touch
Play videoeufy Security App Functions
eufy Security App Functions
Play videoHow to Install eufy Smart Lock Front Door
How to Install eufy Smart Lock Front Door
View More
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa