Details
Related Articles
Manuals & Downloads
Support Videos
Wi-Fi Bridge Goes Offline

When you set up your Wi-Fi bridge, the correct LED is blue.  But for some reason, the LED might be red causing the disconnection of the Wi-Fi bridge. This is most likely the result of your Wi-Fi Bridge losing connection to the Internet.

 

Note: Your lock will still work as it should as a Bluetooth lock. It will not affect the functionality of the lock. 

 

To help you troubleshoot it, please read the following steps.

 

1. Please check if your router can access the Internet successfully.

 

2. Please try to restart the Wi-Fi Bridge by unplugging it from the wall outlet and plugging it in again. It may recover after 3 minutes.

 

3. If the above troubleshooting steps still cannot resolve the issue, please try to remove the Wi-Fi Bridge and add the Wi-Fi Bridge again.

 

If you still have questions, please contact us for further assistance.

Wi-Fi Bridge Goes Offline
Download
Resolved
Unresolved
Copied
143 Results
Compatibility Between eufySecurity Devices
12571 views/3 likes/2025-08-01 15:16:45
Share Your eufySecurity Devices With Your Family
26857 views/6 likes/2025-04-07 18:27:23
Two-Step Verification for eufySecurity App
35795 views/10 likes/2025-04-07 18:27:11
How to Find Out if You Have 2.4 GHz or 5 GHz WiFi Network
18573 views/1 likes/2025-04-07 18:05:46
How to Change the Wi-Fi Details for eufySecurity Devices
18161 views/1 likes/2025-04-15 15:48:16
Alexa Setup Guide for eufySecurity Devices
87464 views/5 likes/2023-08-16 16:08:07
Sign up for A eufySecurity Account
14007 views/1 likes/2025-04-08 13:37:24
Using Google Assistant for eufySecurity Devices
6429 views/1 likes/2025-04-07 18:27:24
Update Firmware for eufySecurity Devices via App
24163 views/5 likes/2024-12-23 20:48:42
Using Amazon Alexa for eufySecurity Devices
8386 views/1 likes/2025-04-07 18:27:11
View More
Manuals & Downloads
‬⁡‌​⁢‬⁣‬‌⁢⁣‌⁣⁢⁢​⁤​⁣‬‬​‌​​⁣‌⁡‍‬​‬‍⁢⁤‍⁣​‍‌​‬⁢【T8010】【HomeBase 2】EU Declaration
Download
T8113S_EU Declaration of Conformity
Download
eufyCam_2C_Pro_Set_Manual_us
Download
RoboVac 30C_Manual_EN
Download
video_Doorbell_2K_(Wired)_Manual_us
Download
Motion_Sensor_manual_us
Download
View More
Support Videos
How to Connect RoboVac to iOS Devices
How to Connect RoboVac to iOS Devices
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
How to Install eufy Security Video Doorbell (Wired)
How to Install eufy Security Video Doorbell (Wired)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to Install eufy Security Floodlight Camera
How to Install eufy Security Floodlight Camera
eufy Security App Functions
eufy Security App Functions
View More