Details
Related Articles
Manuals & Downloads
Support Videos
Wi-Fi Bridge Goes Offline

When you set up your Wi-Fi bridge, the correct LED is blue.  But for some reason, the LED might be red causing the disconnection of the Wi-Fi bridge. This is most likely the result of your Wi-Fi Bridge losing connection to the Internet.

 

Note: Your lock will still work as it should as a Bluetooth lock. It will not affect the functionality of the lock. 

 

To help you troubleshoot it, please read the following steps.

 

1. Please check if your router can access the Internet successfully.

 

2. Please try to restart the Wi-Fi Bridge by unplugging it from the wall outlet and plugging it in again. It may recover after 3 minutes.

 

3. If the above troubleshooting steps still cannot resolve the issue, please try to remove the Wi-Fi Bridge and add the Wi-Fi Bridge again.

 

If you still have questions, please contact us for further assistance.

Wi-Fi Bridge Goes Offline
Download
Resolved
Unresolved
Copied
143 Results
Compatibility Between eufySecurity Devices
5194 views/3 likes/2025-08-01 15:16:45
Share Your eufySecurity Devices With Your Family
20631 views/4 likes/2025-04-07 18:27:23
Two-Step Verification for eufySecurity App
30009 views/10 likes/2025-04-07 18:27:11
How to Find Out if You Have 2.4 GHz or 5 GHz WiFi Network
12479 views/1 likes/2025-04-07 18:05:46
How to Change the Wi-Fi Details for eufySecurity Devices
12546 views/1 likes/2025-04-15 15:48:16
Alexa Setup Guide for eufySecurity Devices
84113 views/5 likes/2023-08-16 16:08:07
Sign up for A eufySecurity Account
11019 views/1 likes/2025-04-08 13:37:24
Using Google Assistant for eufySecurity Devices
3960 views/1 likes/2025-04-07 18:27:24
Update Firmware for eufySecurity Devices via App
20570 views/5 likes/2024-12-23 20:48:42
Using Amazon Alexa for eufySecurity Devices
5092 views/1 likes/2025-04-07 18:27:11
View More
Manuals & Downloads
‬⁡‌​⁢‬⁣‬‌⁢⁣‌⁣⁢⁢​⁤​⁣‬‬​‌​​⁣‌⁡‍‬​‬‍⁢⁤‍⁣​‍‌​‬⁢【T8010】【HomeBase 2】EU Declaration
Download
T8113S_EU Declaration of Conformity
Download
eufyCam_2C_Pro_Set_Manual_us
Download
RoboVac 30C_Manual_EN
Download
video_Doorbell_2K_(Wired)_Manual_us
Download
Motion_Sensor_manual_us
Download
RoboVac 35C/25C_Manual_EN
Download
720p_Video_Baby_Monitor_manual_us
Download
HomeVac S11 Go/Reach/Infinity_EN+ES_Manual
Download
eufyCam_2_Pro_Set_Manual_us
Download
Support Videos
How to Connect RoboVac to iOS Devices
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
How to Install eufy Security Video Doorbell (Wired)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to Install eufy Security Floodlight Camera
eufy Security App Functions
RoboVac X8 Series:How to Connect iOS Devices
eufy 3-in-1 E20: How to Connect to Wi-Fi (iOS/Android)
eufy 3-in-1 E20: How to Control Your Device via the eufy Clean App
eufy Clean WetVac W31: Unboxing Video