Voice Prompt

Quick Solutions

Error 1: Front bumper stuck

- Front bumper is stuck. Tap it repeatedly to remove any dust; if not, move the device to a new position and try again.

- If possible, please try to remove the screws around the bumper and re-assemble the bumper to see whether it helps solve the issue or not.

Error 2: Wheel stuck. Check the wheel and move it to a new position

- Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.

Error 3: Side brush stuck

- Side brush may be stuck. Please clean it and try again.

- Replace a new side brush

Error 4: Rolling brush stuck.

Remove and clean the

rolling brush

Remove the rolling brush, roller joint, roller brush cover,

and suction inlet to clean it. Once cleaned, place the

items back into the device and try again.

Error 5: Device trapped. Clear the surrounding area

- Device is trapped. Clear any obstacles in the surrounding area and try again.

Error 6: Device trapped. Place the device near the position where the problem occurred.

- Device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.

- Clean the drop sensors with a dry cloth

Error 7: Wheel suspended. Please move the device to a new position

- Wheels may be suspended in the air. Move the device to a flat surface and a new position close to the original position then try again.

Error 8: Low battery, shutting down the device. Please charge your device

- Low Battery; system will shut down. Charge the device and try again.

Error 9: Magnetic Boundary Strip detected. Move device to a different area

- Device is too close to a strong magnetic field or strip. Move the device to a different area and try again.

Error 12: Right wall sensor needs cleaning

-Clean the right side wall sensor since it's covered in dust. The wall sensor is usually at the side of the machine, you can refer to the manual to find the location.

Error 13: Device tilted. Please put the device on a flat surface to start

- Device may be tilted. Put the device on a flat surface and try again.

Error 14: Please insert dust collector and filter.

- Put the dust collector and filter back in and confirm that they are in place. Then restart the device.

Error 17: Restricted area detected. Move device to a different area

- Device is too close to the restricted area. Move the device to a new position and try again.

Error 18: Laser cover may

be stuck

The pressure sensor for the laser cover is stuck. Move the

device to a new position and try again.

Error 19: Laser sensor may

be stuck

The laser ranging sensor is covered in dust. Clean it and

try again.

Error 20: Laser sensor may be blocked

- Laser sensor is blocked by: empty environmental mirrors or other multi-reflection devices
- remove any obstacles and move the device to a different area.

Error 21: Charging Base blocked by surrounding obstacles

- Charging base is blocked by obstacles, clear any obstacles around the charging base and try again.

Error S1: Battery Error. Refer to Owner's Manual or App for help

- Unplug the adapter on both ends, re-connect the adapter to the charging base, then the other end to a different wall outlet. Confirm the power indicator on the charging base lights up.
- Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth.
- Put the RoboVac right in front of / facing the charging base within 6 feet and press the home button to tell it to return. Let it dock on its own. This is to make sure the charging pins are connected properly.

Error S2: Wheel Module Error. Refer to Owner's Manual or App for help

- Check whether the wheels are stuck or dust is trapped inside before restarting the device- If the issue persists, contact customer support for help

Error S3: Side Brush Error. Refer to Owner's Manual or App for help

- Check whether the side brush is stuck in an unknown object before restarting the device

Error S4: Suction Fan Error. Refer to Owner's Manual or App for help

- Check whether the fan blades are stuck in an unknown object before restarting the device- Clean the dust collector and filter before restarting the device