If your eufy Floodlight Cam failed to record events, please try the following troubleshooting steps to verify if the issue can be resolved.

Storage Methods

In order to save video recordings, eufy Floodlight Cam will need to have one of the following storage methods activated.

• A working eMMC chip built-in on the Floodlight Cam. Please try formatting the eMMC chip by launching the eufySecurity app >Device Tab>"..."Icon> Camera Settings > Storage > Clear Storage.

Note: Formatting the eMMC chip will permanently delete all of the video recordings that are currently saved on the Floodlight Cam’s local storage.

• An active eufy cloud backup subscription.

Camera Settings

Please verify the following settings have been enabled and correctly configured for the camera to record events.

• Camera is turned on: eufySecurity app > Devices tab > "..." Icon>Camera Settings > Camera On.
• Camera’s motion detection types have been configured and a proper sensitivity level has been set: eufySecurity app > Devices tab >"..." Icon> Camera Settings > Motion Detection.
• Camera’s working mode has been configured to record videos: eufySecurity app > Security tab > Home/Away mode > the Record Video checkbox has been selected.

Note: Please verify the camera is not in Disarmed mode as it will not detect or record any events.

If you are still experiencing issues with your eufy Floodlight Cam failing to record events, please contact us for assistance.