We have summarized frequently asked questions from our valued customers regarding the eufy Indoor Cam 1080p Pan & Tilt, please refer to the following list of questions and answers.
How many hours of recordings total will a 128GB microSD card hold?
A 128GB microSD card is able to record approximately 288 hours when eufy Indoor Cam 1080p Pan & Tilt records at 1080p. Once the memory is full, eufy Indoor Cam 1080p Pan & Tilt will automatically delete the oldest video recordings when it records new videos.
What are the differences between all eufy Indoor Cam models?
Please refer to Differences Between eufy Indoor Cams for detailed information.
If I do not want to subscribe to cloud backup, can I record videos from eufy Indoor Cam 1080p Pan & Tilt to my laptop?
No. eufy Indoor Cam 1080p Pan & Tilt only supports cloud backup, microSD card, and NAS.
Is eufy Indoor Cam 1080p Pan & Tilt battery-operated?
No. eufy Indoor Cam 1080p Pan & Tilt is a hardwired device.
Can I stream eufy Indoor Cam 1080p Pan & Tilt when I am not home with my phone’s cellular network?
Yes. eufy Indoor Cam 1080p Pan & Tilt can be viewed anywhere when the device is connected to your home WiFi network and when the phone has access to the Internet.
Can eufy Indoor Cam 1080p Pan & Tilt connect to HomeBase?
No. eufy Indoor Cam 1080p Pan & Tilt is a standalone device that does not connect to eufy HomeBase at the current stage.
Will eufy Indoor Cam 1080p Pan & Tilt work on 5GHz WiFi network?
No. eufy Indoor Cam 1080p Pan & Tilt only works on 2.4GHz WiFi network.
Can eufy Indoor Cam 1080p Pan & Tilt integrate with the SmartThings app?
No. eufy Indoor Cam 1080p Pan & Tilt only works with the eufy app.
Which app does eufy Indoor Cam 1080p Pan & Tilt use?
eufy Indoor Cam 1080p Pan & Tilt uses eufy app, which can be downloaded on the App Store or Google Play.
Can I view multiple cameras at the same time in the app?
No. Please note only 1 camera can be viewed at a time in the eufy app.
Why is the LED indicator light on eufy Indoor Cam 1080p Pan & Tilt showing a solid red light?
A solid red LED indicator light on eufy Indoor Cam 1080p Pan & Tilt indicates motion has been detected and the camera is recording.
Where do I insert the microSD card on eufy Indoor Cam 1080p Pan & Tilt?
Please turn off the camera and when the camera lens is pointing straight up, it will reveal the microSD card slot.
How long is the power cord?
The power cord is 6.5ft / 2m.
Can I use eufy Indoor Cam 1080p Pan & Tilt to monitor through a glass window?
Please note a glass window’s reflection will impact the accuracy of AI detection; therefore, it is not recommended to use eufy Indoor Cam 1080p Pan & Tilt to detect motion through a glass window.
Can I shut the alarm off when eufy Indoor Cam 1080p Pan & Tilt detects motion but still send a notification to my phone?
Yes. Please navigate to Home > Smart > Mode, select Home or Away mode, and uncheck the Camera Alarm option.
Can eufy Indoor Cam 1080p Pan & Tilt record continuously or on a schedule?
Yes. eufy Indoor Cam 1080p Pan & Tilt can record both continuously or on a schedule depending on the user’s preferences and settings.
Can I have multiple eufy Indoor Cam 1080p Pan & Tilt installed in the same home on the same WiFi network?
Yes. Multiple eufy Indoor Cam 1080p Pan & Tilt are supported when they are all connected directly to the WiFi router at home.
Will eufy Indoor Cam 1080p Pan & Tilt work with Amazon Fire TV?
No. eufy Indoor Cam 1080p Pan & Tilt does not work with Amazon Fire TV.
Can eufy Indoor Cam 1080p Pan & Tilt be mounted upside down on the ceiling?
Yes. eufy Indoor Cam 1080p Pan & Tilt can be mounted upside down on the ceiling and the video image can be flipped 180°.
Is the cloud backup service free?
No. Please refer to the cloud backup options listed below.
Basic (Monthly) - $2.99/camera.
Basic (Annually) - $29.99/camera.
Premier (Monthly) - $9.99 for up to 10 cameras per subscription.
Premier (Annually) - $99.99 for up to 10 cameras per subscription.
Note: All cloud backup offers rolling 30 days of video history.
Can I view eufy Indoor Cam 1080p Pan & Tilt on PC web browser?
Yes. Please visit https://mysecurity.eufylife.com/
Can eufy Indoor Cam 1080p Pan & Tilt be paired with eufy Baby Monitor models?
No. eufy Indoor Cam 1080p Pan & Tilt cannot be paired with eufy Baby Monitor models.
What is a recommended microSD card?
Please refer to What type of microSD card does Eufy device use? for detailed information.
Does eufy Indoor Cam 1080p Pan & Tilt work on an Android phone?
Yes. Please make sure the Android phone has Android OS 6.0 or newer.
Can eufy Indoor Cam 1080p Pan & Tilt take photos via voice command?
No. eufy Indoor Cam 1080p Pan & Tilt cannot be controlled via voice command.
Does eufy Indoor Cam 1080p Pan & Tilt support Apple HomeKit?
No. eufy Indoor Cam 1080p Pan & Tilt does not support Apple HomeKit.
Does eufy Indoor Cam 1080p Pan & Tilt work with Amazon Alexa?
Yes. eufy Indoor Cam 1080p Pan & Tilt works with Alexa devices with a display.
Does eufy Indoor Cam 1080p Pan & Tilt work with Google Home?
Yes. eufy Indoor Cam 1080p Pan & Tilt works with Google Voice Assistant and devices with a display.
Does eufy Indoor Cam 1080p Pan & Tilt support IFTTT?
No. eufy Indoor Cam 1080p Pan & Tilt does not support IFTTT.
Can motion tracking be turned off on eufy Indoor Cam 1080p Pan & Tilt?
Yes. Motion tracking can be disabled by launching the eufy app and selecting Camera Settings > Motion Detection > Disable Motion Tracking.
What is the operating temperature range of eufy Indoor Cam 1080p Pan & Tilt?
The operating temperature range of eufy Indoor Cam 1080p Pan & Tilt is 32°F to 104°F / 0°C to 40°C.
If you still have questions regarding eufy Indoor Cam 1080p Pan & Tilt, please contact us for further assistance.
