If the screws of the eufy SmartDrop cannot be screwed in, please try the following troubleshooting steps to verify if the issue can be resolved:
1. When assembling the SmartDrop, please avoid tightening all the screws first. First make sure all the screws are inserted into the screw holes, then tighten the screws one by one.
2. If the screw is not properly aligned, please try to correct the screw position with a wrench and then try again.
If the issue persists, please contact us for analysis.













