Please note that the buyer must provide sufficient proof of purchase to claim a warranty. You can visit the following link to learn about eufy's warranty policy.

https://support.eufylife.com/s/article/eufy-Warranty-Policy

The below paper or file can work as valid proof of purchase:

● Order number from online purchases made through eufy or eufy’s authorized resellers

● Sales invoice

● Dated sales receipt from an authorized eufy reseller that shows a description of the product along with its price

Please note that the product picture, SN or any kind of registration cannot work as proof of purchase. The picture and SN information are only used for recording and analysing the product issues.

Where to find the invoice:

● Amazon order

You can access your Amazon account to download your invoice: Access your Amazon order history then click the link labeled "Invoice" in the overview. Here is the video link to show how you can get the PDF invoice of your order: https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8&nodeId=GRPUHK7RCNVRBURD&qid=1618901432&sr=1-2

● Walmart order

Find Store Receipts: https://www.walmart.com/help/article/find-store-receipts/c2946885f5de477a8994cf4da95ac456

Find Online Receipts:

Login to Walmart from your favourite browser on your MAC or Windows PC using the correct registered email and password. Go to the upper right corner under the greeting “Account”. In the scroll down list under “recent orders” find your order. Find the order you want a receipt for and click “See details”.

For any further concerns or issues, please contact us.