Question

Answer

Q1: What are the implications of proceeding with region partition for my account?

A1: Adopting the device-associated region ensures normal functionality:

• Robotic Vacuum: Operates without interruption.

• Wi-Fi Body Scale: Retains full functionality and historical data.

Declining migration (account region differs from device region):

• Robotic Vacuum: Operation will be suspended.

• Wi-Fi Body Scale: Bluetooth connectivity and historical data remain accessible, but Wi-Fi synchronization will be disabled. New measurements via Wi-Fi will disconnect from your account and populate the "Unlinked Data" repository.

Q2: What criteria determine my account region categorization?

A2: Regions are categorized as follows:

• US Region (9 countries): US, CA, MX, BR, AR, CU, BS, AU, NZ.

• European Region (27 countries): AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE, JP.

• Ireland Region (Global): Remaining countries (e.g., UK, IN, SG).

Q3: Will historical data for shared devices be lost post-partition?

A3: Historical data is preserved in all scenarios:

• eufy Clean: Data remains intact regardless of migration status, account login method, or device-sharing adjustments.

• eufy Life:

• Migration accepted: Full functionality and data retention.

• Migration declined: Historical data retained, but Wi-Fi synchronization is terminated.

• Note: Historical data syncing to new accounts is only permitted prior to partition.

Q4: Does region partition affect accounts for other eufy services (e.g., security)?

A4: No. Migration applies exclusively to eufy Clean and eufy Life data. Accounts for Security, Soundcore, Nebula, and other eufy platforms remain unaffected.

Q5: Is it possible to revise my partition selection after confirmation?

A5: No. Your decision is finalized upon confirmation via the secondary pop-up window. This action is irreversible.

Q6: When will the regional partition be implemented?

A6: Partition is scheduled for mid to late April 2025, following user feedback analysis. Please monitor in-app notifications for updates.

Q7: How can I retrieve partition details if the initial pop-up is dismissed?

A7: Access notifications via:

• eufy Clean:

•   <V.3.5.0: Profile > Messages > Notifications.
    >=V.3.5.0:Menu (top-left) > Messages .

• eufy Life: Menu (top-left) > Notifications.

eufy life

eufy Clean

Q8: Does region partitioning compromise data privacy?

A8: No. Region categorization is based solely on your registered account location. All data is safeguarded by eufy’s encrypted storage protocols and GDPR-compliant security frameworks