What if no HomeBase 3 is found when the app searches?
Before you try to connect the indoor camera with HomeBase, please check the following information first:
- Make sure the indoor camera and HomeBase 3 are already set up successfully in the eufy app.
- Make sure the indoor camera and HomeBase 3 are connected to the same network.
- Please make sure your devices and eufy app are updated to these firmware versions or above:
- IndoorCam: 2.1.8.3 or above
- S380 HomeBase (HomeBase 3): 3.1.7.8 or above
- eufy App: 4.6.1 or above
What should I do if my IndoorCam fails to connect to HomeBase 3?
Try to pair the indoor camera with the HomeBase 3 according to this article:
How to Pair the IndoorCam With HomeBase 3?
If the connection still cannot be finished successfully, please check the following information:
- Make sure your camera and HomeBase 3 are powered on.
- Make sure they are both connected to the same network.
- Make sure your network router is functioning normally (it may help to restart your network router).
The connection to HomeBase 3 was successful but the test failed. What should I do?
- Make sure your camera and HomeBase 3 are powered on.
- Make sure they are both connected to the same network.
- Make sure your network router is functioning normally (it may help to restart your network router).
I've already connected my IndoorCam to HomeKit. Can I still connect it to HomeBase 3 and join Edge Ecosystem?
It's a pity that Edge Ecosystem and Homekit can not work at the same time. If you want to join Edge Ecosystem, please try to remove the camera from the Apple Home app first.
If you have any further questions, please contact us for assistance.
