eufy Indoor Cam may sometimes trigger false motion or sound activity based on several factors, please refer to the following factors that may lead to the Indoor Cam triggering false motion or sound activity and how to correct them.
- Cause: In some cases, if the motion or sound detection sensitivity of the Indoor Cam is set too high, the camera will detect any minor motion movement or sound, resulting in excessive motion or sound detection and unnecessary video recordings.
Solution: To minimize unnecessary motion detection, you can lower motion detection sensitivity level by launching eufySecurity app > Camera Settings > Motion Detection > adjust the Sensitivity setting accordingly. Similarly, you can also lower sound detection sensitivity level by launching eufySecurity app > Camera Settings > Sound Detection > adjust the Sensitivity setting accordingly.
- Cause: By default, eufy Indoor Cam will detect all motions and all sound, such as pets and noises. This may also lead to unnecessary and excessive motion or sound detection.
Solution: To minimize unnecessary motion detection, you can set the type of motion that the camera detects to human motion only by launching eufySecurity app > Camera Settings > Motion Detection > set it to Person only. Similarly, you can also set the type of sound that the camera detects by launching eufySecurity app > Camera Settings > Sound Detection > set it to Crying only if you are using the Indoor Cam as a baby monitor, or you can simply disable the Sound Detection feature for the camera to not trigger recording after detecting any sound.
- Cause: eufy Indoor Cam will detect motion when motion activity occurs inside the Indoor Cam’s field of view. If the Indoor Cam’s field of view generally has a lot of activities, then the Indoor Cam will most certainly trigger excessive motion detection as a result.
Solution: To minimize unnecessary motion detection, you can customize up to two activity zones on eufy Indoor Cam in order to only record motion activity that matters to you. Please launch eufySecurity app > Camera Settings > Motion Detection > Activity Zone > create activity zones to cover areas where you would like the Indoor Cam to monitor.
If you have further questions regarding how to avoid false triggers on eufy Indoor Cam, please contact us for assistance.
